Digital Sales Account Manager Intern

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

About Us:
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.

Location/Division Specific Information:
The Fisher Scientific Channel is building a bridge between business and science as the single source for a comprehensive range of laboratory equipment, chemicals, instruments, life sciences reagents, and consumable supplies.
This position will be remote and can be located in any of the 18 countries where we operate in Europe but will require fluency in English and German. You will work in a diverse, multi-cultural environment.

Discover Impactful Work!
The Digital Sales Intern supports the growth of the high number of low-revenue customers in Europe. This person will join a team of Digital Account Managers and interns driving growth within this broad customer base across Europe.

What will be your day job?

• Develop and implement a strategy to grow sales within territory while encouraging customers to self-serve on our website.
• Manage daily customer interactions, including responding to quotation requests and handling any issues.
• Contact high-potential customers through phone, video call and social media channels to drive revenue growth:
  • Understand customer needs, assess potential sales growth and identify the level of account manager support required.
  • Tailor messaging based on industry-specific challenges, business objectives or initiatives.
  • Demonstrate how to use our website to find answers and place orders.
  • Build up a network of customer contacts for further marketing.
• Collaborate with the Digital Marketing team to prioritise which customers to contact based on their potential for growth or their cost to serve.
• Transfer high-potential customers who need regular account management support to our Inside and Field Sales teams. Proactively engage with the receiving Account Managers to build momentum with the customer.
• Welcome & profile new customers to the business and support their eCommerce experience right from the start.
• Pilot new sales tactics, e.g. using LinkedIn to find and approach prospects, and work together as a team to continue improving our approach.
• Support the eBusiness team to identify, prioritise and solve customer experience issues on our website.
• Maintain a pipeline of opportunities in Salesforce to meet or exceed sales objectives and manage pricing within territory to optimize profitability.

Education

• Studying towards a Bachelor’s degree. Science or Business focus preferred.

Knowledge, Skills, Abilities

• Problem solving
• Able to demonstrate persistence and overcoming barriers to find success
• Self-directed and goal-oriented
• Excellent communication skills and able to build rapport
• Comfortable approaching new contacts and able to handle rejection
• Digital mindset – able to use technology to maximize impact.
• Knowledge of how to use social media to grow Sales reach is beneficial.
• Self-awareness and adaptability
• Fluent in English and German (minimum C2 level)
• Knowledge of Word, Excel and PowerPoint a must
• Travel across Europe (once or twice a year)

For legal reasons, we advise you that the minimum annual salary for this position is EUR 33.068 gross regarding the collective bargaining agreement trade, craft and services.

Welcome

Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell?

About Us

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Accessibility/Disability Access

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

EEO

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.