Director, AI & Automation – Supply Chain

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A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Director, AI & Automation is a senior business transformation leader accountable for setting the direction for, and leading the identification, prioritization, and delivery of, artificial intelligence, generative AI, intelligent automation, and digital workflow solutions across Procurement and the broader Operations organization. The role will translate enterprise and business priorities into a scalable portfolio of initiatives that simplify work, improve decision-making, strengthen controls, and create measurable operational and financial value.

Working under DIO-centered governance and in continuous partnership with DIO leadership and the DIO organizations, this role will own the business AI and automation roadmap and lead business initiatives from discovery and business-case development through solution design, deployment, adoption, and value realization. No AI or automation initiative will advance outside established DIO engagement, intake, architecture, platform, data, Information Security, and Cybersecurity processes. The Director will connect business process expertise with approved enterprise platforms and technical capabilities, including AI assistants and agents, machine learning, robotic process automation, workflow automation, intelligent document processing, process mining, analytics, and low-code solutions.

The role will serve as a strategic partner to Procurement, MCE, GDC, and other Operations senior leaders, leading the redesign of priority processes and scaling practical solutions that reduce manual effort, cycle time, cost, and operational risk. All opportunities, experiments, pilots, and production deployments will be planned and executed with DIO engagement and in alignment with enterprise architecture, Information Security, Cybersecurity, privacy, data governance, Responsible AI, and change-management requirements

Responsibilities

AI & Automation Strategy and Portfolio

• Set the vision for and own a multi-year AI and automation roadmap aligned with Procurement, MCE, GDC, and broader Operations priorities

• Partner with DIO leadership to apply its established intake and assessment process to identify, size, prioritize, and sequence opportunities based on business value, feasibility, risk, data readiness, security requirements, and scalability

• Own business cases, delivery plans, resource requirements, investment asks, and benefit targets for the portfolio, with clear accountability and executive decision points

• Monitor market and enterprise technology developments and advise senior leadership on practical use cases that address defined business problems rather than technology-driven experimentation

Business Partnership and Process Transformation

• Serve as a trusted advisor to Procurement and Operations leaders to shape strategic priorities, map end-to-end processes, identify root causes, and redesign work before automating it
• Direct focus toward high-value opportunities across source-to-pay, supplier management, contracting, risk and compliance, planning, project delivery, asset operations, and shared operational services
• Partner with MCE and GDC leadership to improve productivity, throughput, service levels, data quality, cost performance, and execution predictability
• Lead discovery efforts and ensure business needs are translated into clear process, data, user, control, and technology requirements

DIO-Led Governance, Partnership, and Solution Delivery

• Serve as the primary business leader and counterpart to DIO leadership and DIO product, engineering, architecture, data, security, and platform teams, ensuring DIO is engaged from initial opportunity identification through planning, delivery, production approval, and ongoing support
• Co-develop solution strategies and delivery roadmaps with DIO within DIO governance and using DIO-approved enterprise capabilities, including generative AI, agentic AI, machine learning, RPA, workflow, intelligent document processing, process mining, and low-code tools
• Provide business leadership across the full lifecycle—discovery, prototyping, design, testing, deployment, stabilization, support transition, and continuous improvement—while DIO provides the required technology governance, architecture, security, and platform engagement
• Direct and align business subject-matter experts, DIO teams, Information Security, Cybersecurity, vendors, implementation partners, and managed-service providers to deliver on scope, schedule, quality, security, and value commitments

DIO-Centered Governance, Information Security, and Responsible AI

• Operate within DIO-owned governance, design standards, documentation requirements, stage gates, decision rights, and operating routines; do not initiate or advance AI and automation work without the appropriate DIO engagement and approvals
• Ensure Information Security and Cybersecurity are engaged through DIO at the earliest stage and maintain alignment throughout design, testing, deployment, monitoring, and change management
• Ensure solutions comply with DIO requirements for enterprise architecture, approved platforms, cybersecurity, information security, privacy, data governance, records management, legal and regulatory obligations, and Responsible AI
• Partner with DIO, Information Security, and Cybersecurity leadership to define controls for human oversight, identity and access, data protection, testing, model and output quality, exception handling, monitoring, incident response, and issue escalation
• Provide transparent reporting to executive, business, and DIO stakeholders on portfolio health, dependencies, risks, approvals, costs, benefits, adoption, and operational performance

Adoption, Capability Building, and Value Realization

• Lead stakeholder, communication, training, and adoption strategies that embed new ways of working and deliver sustained business outcomes
• Champion AI and automation fluency across Procurement and Operations through playbooks, reusable patterns, communities of practice, and role-based learning
• Establish baselines and own value tracking across productivity, cycle time, cost, quality, compliance, user experience, adoption, and capacity released for higher-value work
• Deliver executive-ready recommendations, portfolio updates, and value-realization reporting to senior leadership; take decisive action when initiatives are not delivering expected outcomes
  

Qualifications

• Bachelor’s degree in Business, Operations, Supply Chain, Procurement, Information Systems, Computer Science, Engineering, Data Science, or a related discipline, or equivalent practical experience
• Typically, 10+ years of progressive experience in AI, intelligent automation, digital transformation, process excellence, product or program management, or technology-enabled operations, including leadership of complex cross-functional initiatives
• Demonstrated experience identifying, prioritizing, and delivering AI and automation use cases from concept through production, adoption, and value realization
• Working knowledge of generative AI, AI agents, machine learning, RPA, workflow automation, intelligent document processing, process mining, analytics, APIs, and low-code platforms
• Experience improving end-to-end business processes and translating operational needs into business requirements, solution designs, implementation plans, and measurable outcomes
• Strong understanding of DIO-centered technology governance and the role of enterprise architecture, Information Security, Cybersecurity, data governance, privacy, controls, testing, monitoring, and Responsible AI across the solution lifecycle
• Proven ability to partner with senior business leaders, technology organizations, process owners, vendors, and geographically distributed teams in a global matrixed environment
• Excellent business-case development, program leadership, analytical problem-solving, facilitation, executive communication, and stakeholder-influence capabilities

Preferred Qualifications

• Advanced degree in Business, Operations, Supply Chain, Information Systems, Computer Science, Engineering, Data Science, or a related field
• Experience applying AI and automation in Procurement, source-to-pay, supplier management, infrastructure delivery, data center, engineering, construction, or asset-intensive operations
• Experience with enterprise platforms and ecosystems such as Microsoft Azure and Power Platform, Copilot, UiPath, ServiceNow, Celonis, Oracle, Coupa, or comparable technologies
• Experience with Lean, Six Sigma, process reengineering, product management, agile delivery, or enterprise change-management methods
• Relevant certification in AI, automation, cloud, process mining, project or product management, change management, or process improvement

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 181,000 - 272,000 USD / Annual

United States - Denver Office DEO : 181,000 - 272,000 USD / Annual

Canada - Toronto Office TRO : 170,000 - 254,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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This posting is a new position within our organization.

About Us

Equal Employment Opportunity:

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

(US Applicants)

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Accessibility and Accommodations:

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

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