Director, Art & Creative Production

At Mercy Housing, we believe everyone deserves a place to call home. Our mission is to create a more humane world where communities thrive and individuals can reach their full potential. As the nation’s largest nonprofit affordable housing provider, we build, preserve, and manage program-enriched housing across the country.

The Director, Art & Creative Production serves as Mercy Housing's lead designer and art director, responsible for creating compelling visual communications that advance fundraising, communications, advocacy, resident engagement, and organizational goals.

The Director serves as a trusted creative partner to colleagues across the organization, providing responsive support, practical design guidance, and user-friendly tools that enable consistent brand implementation. As the organization's senior creative practitioner, the Director leads the design and production of visual assets across print and digital channels, ensuring creative work is visually compelling, accessible, and aligned with Mercy Housing's brand standards.

The Director also supports website user experience enhancements, email marketing production, creative asset management, and vendor coordination, translating organizational priorities into high-quality creative deliverables.

Location: This is a hybrid role based in Denver, CO. Highly qualified remote candidates located outside of Colorado may be considered, with the exception of candidates residing in Pennsylvania, New Hampshire, New York, Massachusetts, Rhode Island, Florida, Maine, or Connecticut.

Job Description

Essential Duties and Responsibilities

• Serve as Mercy Housing's lead designer and art director, shaping the visual expression of the organization's brand across fundraising, communications, advocacy, resident engagement, and organizational initiatives.

• Partner with stakeholders across the organization to translate goals, messages, and audience needs into effective creative solutions.

• Translate campaign strategies, messaging frameworks, and organizational priorities into compelling visual communications.

• Design and produce creative assets across print, web, email, social media, presentations, reports, publications, fundraising campaigns, and organizational communications.

• Execute Mercy Housing's brand standards across channels and ensure the quality, consistency, accessibility, and production readiness of creative deliverables.

• Develop and maintain templates, creative assets, design systems, production resources, and implementation guidelines that support consistent brand execution.

• Manage creative production workflows, project review processes, asset management systems, and quality standards.

• Manage and maintain the organization's creative asset library, digital asset management platforms, templates, and user-facing creative resources, ensuring staff have access to approved assets and tools that support consistent brand execution.

• Lead website visual implementation, user experience enhancements, and content presentation improvements, ensuring digital experiences are accessible, user-friendly, and aligned with brand standards.

• Direct the production, testing, deployment, and quality assurance of email marketing campaigns; develop and maintain email templates, reusable components, and email production standards.

• Manage relationships with agencies, freelancers, printers, photographers, videographers, developers, and other production partners, ensuring timely delivery and adherence to Mercy Housing standards.

• Provide supervision to contracted creative staff and

• Coordinate project scopes, schedules, deliverables, and production timelines, and may assist with contracts and budgets associated with creative production activities.

• Identify opportunities to strengthen creative quality, production efficiency, audience experience, and cross-functional collaboration.

Competencies

• Expertise in graphic design, art direction, brand systems, and visual communications.

• Ability to translate organizational priorities into effective, audience-centered creative solutions.

• Strong understanding of creative production, website user experience, accessibility, and email marketing execution.

• Excellent project management, organization, and vendor coordination skills.

• Strong attention to detail and commitment to quality.

• Collaborative, adaptable, and customer-service oriented.

• Demonstrates Mercy Housing's core values of Respect, Justice, and Mercy in daily work.

Supervisory Responsibilities

• Recruit, hire, develop, and retain a high-performing communications team aligned with Mercy Housing's mission, values, and future-state aspirations.

• Provide coaching, feedback, and professional development to team members, fostering a culture of accountability, learning, and continuous improvement.

Minimum Qualifications

• Strong portfolio demonstrating excellence in graphic design, art direction, visual storytelling, and brand implementation across print and digital channels.

• A minimum of 7 years of progressively responsible experience leading graphic design, art direction, creative production, or related fields.

• Demonstrated experience leading creative projects from concept through execution across print and digital channels.

• Strong portfolio demonstrating excellence in visual communications, design, and brand implementation.

• Experience coordinating vendors, freelancers, agencies, or other production partners.

• Experience designing for websites, email communications, and other digital channels.

Preferred Qualifications

• Bachelor's degree in Graphic Design, Visual Communications, Marketing, Communications, Digital Media, or a related field.

• Supervisory experience.

Knowledge and Skills

• Expertise in graphic design, art direction, branding, typography, and visual storytelling.

• Advanced proficiency in Adobe Creative Suite, including InDesign, Illustrator, and Photoshop.

• Demonstrated ability to create compelling visual communications across print and digital channels.

• Understanding of accessibility standards, website user experience, and digital design best practices.

• Experience with website content management systems, email marketing platforms, and digital asset management tools.

• Strong project management, organizational, and vendor coordination skills.

• Excellent communication, collaboration, and problem-solving abilities.

• Strong attention to detail and commitment to quality.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.