Director Credit

Position Summary

The Director of Credit Ops will provide strategic and operational leadership for a consumer credit business, overseeing existing installment lending programs and leading the development of new revolving credit products. This role is responsible for establishing credit strategy, underwriting policies, risk management practices, and portfolio performance initiatives that drive profitable growth while minimizing credit losses. The ideal candidate brings extensive experience in consumer finance, retail credit, subprime lending, or installment lending, with a strong background in credit analytics, collections, and executive leadership.

Key Responsibilities

• Develop and execute credit strategies, underwriting policies, and risk management initiatives to support profitable portfolio growth.
• Oversee consumer lending programs, including applications, approvals, credit limits, payment performance, and collections.
• Lead the development and implementation of new revolving credit products and alternative financing solutions.
• Monitor portfolio performance, delinquency trends, charge-offs, recoveries, and risk-adjusted profitability.
• Use credit analytics, forecasting, and financial modeling to identify opportunities and mitigate risk.
• Lead collections, recovery operations, credit insurance administration, bankruptcy processes, and credit bureau reporting.
• Establish performance standards, operational processes, and compliance controls.
• Partner with Finance, Legal, Technology, Marketing, and Operations to execute strategic initiatives.
• Present portfolio performance, risk assessments, and strategic recommendations to executive leadership.
• Build, develop, and lead a high-performing Credit Operations team.

Requirements

• Bachelor's degree in Finance, Accounting, Economics, Business, or a related field; advanced degree preferred.
• 10+ years of progressive experience in consumer credit, lending, consumer finance, or credit risk management.
• 5+ years of leadership experience overseeing credit operations, underwriting, or credit risk teams.
• Direct experience managing subprime installment lending, revolving credit, or private-label retail credit portfolios.
• Strong expertise in credit underwriting, portfolio analytics, risk management, loss forecasting, and collections.
• Experience leading centralized collections, recovery operations, or call center functions.
• Experience developing or launching consumer credit products preferred.
• Knowledge of consumer lending regulations, FDCPA, FCRA, CFPB requirements, bankruptcy administration, and credit bureau reporting.
• Strong financial, analytical, strategic planning, and executive communication skills.
• Proven ability to lead cross-functional teams and drive operational and financial performance.