Director, Field Operations

Satsuma Pharmaceuticals is a biopharmaceutical company preparing to launch AtzumiTM (dihydroergotamine (DHE) nasal powder), a novel therapeutic product approved in the US for the acute treatment of migraine. AtzumiTM incorporates proprietary advanced powder and device technology (SMART – Simple MucoAdhesive Release Technology™) and is designed to be easy-to-use, easy-to-carry and for quick self-administration.

Position Summary:

Satsuma Pharmaceuticals is seeking a Director, Field Operations to lead commercial operations supporting the launch and ongoing commercialization of AtzumiTM. This role will oversee sales force effectiveness, incentive compensation, sales operations, sample management and marketing material fulfillment. The Director will partner closely with Sales, Marketing, Commercial leadership, Finance, Legal, HR and external vendors to establish scalable processes, systems, and capabilities that support effective field execution and commercial performance. The successful candidate participates with senior management to establish strategic plans and objectives for the field operations function, effectively cascading functional strategy and contributing to development of organizational policies, with a master-level understanding of the function and how it fits within the company and competitive environment.

Key Responsibilities:

• Lead sales force effectiveness initiatives, including territory alignment, field sizing, targeting, segmentation, call planning, and performance reporting.

• Translate business segment strategy into functional field operations plans and guide execution, participating in corporate development of methods, techniques, and evaluation criteria for programs and people.

• Develop and administer sales incentive compensation plans in partnership with Sales leadership and Finance, including plan design, contests, administration and ongoing optimization.

• Work closely with Business Insights to develop performance dashboards and IC trackers for Sales representatives, Sales leadership and Executive leadership

• Oversee product sample management processes, including forecasting, inventory management, distribution, reconciliation, and compliance with applicable PDMA requirements.

• Lead marketing material fulfillment and distribution processes, ensuring timely availability of approved materials to field teams and other commercial stakeholders.

• Manage CRM systems and DCR processes. Work with Commercial Insights & Analytics and IT to optimize commercial operations systems, data, and reporting to support field productivity, performance measurement, and decision-making.

• Contribute to development of strategies for the field operations function or multiple departments, exercising judgment on complex issues where problems are not clearly defined and fundamental principles may not fully apply.

• Partner with Sales and Marketing to develop and implement processes that support effective execution of commercial strategies and programs.

• Lead planning and execution for National Sales, POA and/or Regional (Internal) Sales meeting, working closely with Sales Leadership

• Coordinate planning and execution of internal and external commercial meetings, including logistics, vendors, budgets, and cross-functional coordination, as needed.

• Manage relationships with external vendors and service providers supporting field and marketing operations.

• Establish and maintain operational processes, policies, and controls to ensure compliance, accuracy, and scalability.

• Partner with Finance and cross-functional stakeholders on budgeting, forecasting, and financial reporting related to field and marketing operations.

• Provide actionable insights and recommendations to Commercial leadership based on field performance, operational data, and market trends.

• Lead process improvement initiatives and special projects to support the company’s commercial objectives and growth.

• Interact with senior management, executives, and/or major stakeholders, negotiating matters of significance to the organization and reconciling multiple stakeholder views to drive business results.

• Proactively identify, assume, and execute additional responsibilities, initiatives, and special projects as business needs evolve.

Minimum Requirements Education/Experience:

• Bachelor’s degree in Business, Marketing, Life Sciences, or a related discipline required.

• Demonstrated mastery of the field operations function and how it fits within the overall company and competitive environment, with the ability to make final decisions on implementation and ensure operational effectiveness.

• 8+ years of pharmaceutical or biotechnology commercial operations, sales operations, marketing operations, or related experience.

• Demonstrated experience with sales force effectiveness, incentive compensation, and field operations.

• Experience managing pharmaceutical sample programs and marketing material fulfillment preferred.

• Experience with CRM systems, Salesforce preferred, and commercial reporting and analytics.

• Experience managing external vendors and cross-functional commercial projects.

• Strong analytical, organizational, project management, and problem-solving skills.

• Demonstrated ability to manage multiple priorities and work effectively in a fast-paced, growing organization.

• Strong written and verbal communication skills, with the ability to collaborate effectively across functions and with external partners.

• Experience supporting a U.S. pharmaceutical product launch preferred.

• Ability to travel as needed for company meetings and commercial activities.

• Proven ability to direct the activities of a functional area through lower management, accountable for actions that impact departmental budgets.

Benefits and Pay:

The expected salary range for this position is $185,000.00 - $215,000.00 USD. Actual pay will be determined based on experience, qualifications, and other job-related factors permitted by law.

Satsuma Pharmaceuticals is committed to providing its employees with benefit options that are comprehensive, competitive, and that individual employees can tailor to their and their families’ specific needs. Eligible employees are offered Health Insurance, Dental & Vision Insurance, Healthcare & Dependent Care FSA, Employee Assistance Program (EAP), 401(k) Savings Plan, Long-term Incentive Plan, Life Insurance, Accident & Disability Insurance, Telemedicine, Generous Paid Time Off, and Company Holidays.

EEO & Employment Eligibility:

Satsuma Pharmaceuticals is committed to building a diverse, equitable, and inclusive company. We provide equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. Satsuma Pharmaceuticals also complies with all applicable national, state, and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification required of applicable law.