Director, IT Service Delivery & Compliance

Director, IT Service Delivery & Compliance Who we are: We’re on a mission to lead the energy transition. At Shell Recharge Solutions , we power Shell’s EV Public Charging network through SKY, our Charge Point Management System (CPMS). Our India Technology Center of Excellence is the HUB for all things EV charging technology. We design and develop solutions to keep systems running, maintain network resilience, and ensure customers have positive charging experiences. Operating as a separate organization under the Shell brand, our product, architecture, software development, engineering operations, and technical program management capabilities provide tech expertise to make EV charging easy, reliable, and convenient. Our growing team will enable Shell’s public charging ambitions and its customers to expand EV capabilities within key global markets. Our team of approximately 200 specialized technologists enjoy a hybrid remote work model that enables flexibility while maximizing in-office creativity and collaboration in Bangalore, our primary location, and our Gurgaon office. Shell Recharge Solutions is seeking a Director, IT Service Delivery & Compliance to join our team as we drive the energy transition. Shell Recharge Solutions is looking for a Director, IT Service Delivery & Compliance to join our team and be responsible for analyzing current IT systems and assets, recommending, and implementing solutions and upgrades, and leading the development, management, and monitoring of SRS’ global compliance of privacy-related obligations and activities. Architectural security, operational controls and certification are all critical to our success and you will play a central role across our engineering team, customers, partners, and our community. What you’ll do: Lead Global IT, Security, and Compliance with end-to-end ownership of infrastructure, cyber, and governance Act as escalation point for cyber incidents, vulnerabilities, and enterprise risk events Lead and manage IT Ops, Cyber Security, and Compliance teams across regions Own enterprise IT operations (infrastructure, endpoints, enterprise apps, workplace tech) across all locations Define and execute IT and Security strategy aligned to business and risk priorities Own Governance, Risk, and Compliance (GRC) framework, including control design, implementation, and assurance Lead ISO 27001 certification and recertification (control ownership, audit readiness, external audits) Own PCI DSS compliance program, including audits, remediation, and ongoing control validation Drive control maturity, audit readiness, and compliance posture across production and SDLC environments Lead customer, regulator, and vendor security audits and risk assessments; track and remediate findings Act as primary interface with Shell Security, Risk, and Compliance teams; ensure alignment to Group frameworks Own implementation and operation of Shell Control Framework, Ethics & Compliance, and Risk Management Own disaster recovery and business continuity strategy, testing, and resilience planning Drive vulnerability management and remediation across infrastructure and applications Engage senior stakeholders to align technology, risk, and compliance priorities Enforce secure-by-design principles across systems, applications, and infrastructure Evaluate and implement security technologies to strengthen detection, prevention, and response Drive security and compliance culture through policy, governance, and standards What We’re Looking For: Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field 15+ years of experience working in IT operations, supervising technology teams, and overseeing large information technology projects Strong knowledge of ISO 27001 and PCI DSS certification requirements Works independently and with management on high visible, divisional/cross-divisional projects. Strong oral and written communication skills with ability clearly communicate complex concepts in simple terms for key stakeholders. Strong knowledge of project management principles What We Offer: A collaborative work environment that supports your professional growth and development. The ability to make a difference in the energy transition through EV charging technology. The freedom to learn, contribute to, and implement innovative ideas to enhance our systems, processes, programs and technologies. Daily ownership of your role in a challenging, high-growth environment.         A culture that prioritizes connection and care for people. Competitive pay and benefits designed to enable you to thrive inside and outside of work. Participation in Shell Recharge Solutions’ performance and rewards bonus program.  Health benefits for employees Competitive Paid Time Off Program Two primary office locations: Bangalore and Gurgaon