Director of Commercial Services- Park Hyatt St. Kitts (Remote)

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As a key member of the Park Hyatt St. Kitts Executive Committee, the Director of Commercial Services (DCS) holds a highly visible position with regular interaction with Ownership, as well as Senior and Corporate leadership. This role is responsible for driving revenue growth and profitability by developing and implementing comprehensive commercial strategies. The Director of Commercial Services (DCS) integrates expertise across revenue management, sales, events, and marketing to enhance performance in all revenue-generating areas. The Director also leads cross-functional collaboration, ensuring all commercial initiatives align with the property’s broader business objectives. Main Responsibilities Oversee Sales and Marketing P&L, revenue forecasting, and the creation of both short-term and long-term business strategies. Responsible for training and managing sales managers, event managers, and coordinators. Provide strategic direction and support to the sales, events, and marketing teams to ensure the hotel meets its financial objectives. Ensure the development of accurate annual revenue budgets and monthly forecasts that align with the hotel’s goals and outperform competitors. Lead revenue management initiatives aimed at optimizing RevPAR, ADR, and occupancy through strategic forecasting, pricing, and inventory control. Conduct market analysis, monitor competitor performance, and assess consumer behaviour to guide pricing, promotions, and distribution strategies. Manage and nurture relationships with key stakeholders such as OTAs, GDS providers, and corporate accounts. Ensure full engagement from all hotel departments in executing revenue strategies, promoting success across all revenue-generating areas. Collaborate with department leaders across sales, banquets, revenue, operations, and marketing to form a cohesive commercial services team. Oversee the development and execution of the hotel’s marketing plan, evaluating its effectiveness in driving revenue. Provide regular weekly and monthly performance updates and reports to ownership.

Maintain a strong understanding of hotel operations and the broader commercial landscape, including digital marketing, e-commerce, and distribution. This role reports directly to the General Manager and works closely with the Regional Team across Sales, Revenue, Events, and Marketing. Remote based, but will require occasional travel to the destination for owner meetings and client events /visits. We Offer Excellent Benefits: · Free Room Nights, Discounted and Friends & Family Room Rates · Medical, Prescription, Dental, and Vision Insurance · 401K with company match · Paid vacation, sick days, new child leave, and personal day · Paid Family Bonding Time and Adoption Assistance · Tuition Reimbursement · Employee Stock Purchase Plan · Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Qualifications Extensive Hospitality Leadership Experience: Minimum of 5 years in a senior-level role within the hospitality industry, with a strong background in commercial strategy, revenue management, and/or sales leadership. Experience in full-service or luxury hotels is highly preferred. Proven Commercial Acumen: Demonstrated success in driving top-line revenue, optimizing pricing strategies, and improving market share through data-driven decision-making and strategic planning. Seasonal resort experience is preferred. Analytical and Strategic Thinking: Strong analytical mindset with the ability to interpret complex data, identify trends, and translate insights into actionable business strategies. Experience with forecasting, budgeting, and performance analysis is essential. Innovative and Results-Oriented: A forward-thinking leader who proactively challenges traditional processes and leverages innovation to drive business growth and profitability. Exceptional Communication Skills: Excellent verbal and written communication skills with the ability to present complex ideas clearly and effectively to stakeholders at all levels, including ownership groups and executive leadership.

Collaborative Leadership: Proven ability to build cross-functional alignment, lead diverse teams, and foster a collaborative environment focused on achieving shared goals. Demonstrates emotional intelligence and the ability to influence others without direct authority. Technology Proficiency: Comfortable and competent with hospitality sales and revenue management systems (e.g., Delphi, Opera, IDeaS, STR, TravelClick, etc.). Able to adapt quickly to new technologies and system integrations. Advanced Microsoft Office Skills: Proficient in Microsoft Office Suite, especially Excel (e.g., pivot tables, formulas, and data modeling), PowerPoint (e.g., executive presentations), and Word. Familiarity with Power BI or similar data visualization tools is a plus. Market Knowledge: Strong understanding of market segmentation, distribution strategies, and the competitive landscape within the hospitality industry. Apply Share Director of Commercial Services- Park Hyatt St. Kitts (Remote) on LinkedIn Tweet Director of Commercial Services- Park Hyatt St. Kitts (Remote) Share Director of Commercial Services- Park Hyatt St. Kitts (Remote) on Facebook Share Director of Commercial Services- Park Hyatt St. Kitts (Remote) via Email Expand to see more Equal Opportunity Employer All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Please read our EEO Policy Statement (PDF) . For additional information read your EEO rights under the law (PDFs) . Caring For People (PDF) Reservations Modify/Cancel Retrieve Hotel Bill Customer Service Corporate Sites Careers Investor Relations Corporate Responsibility Hyatt Development Vacation Ownership Travel Agents What's New Newsroom New Hotels Explore More Featured Destinations All Inclusive Resorts Hyatt Residences Gift Cards Roomkey.com Privacy Policy Terms & Conditions Cookie Center Security & Safety Modern Slavery and Human Trafficking Do Not Sell My Personal Information © Copyright 2026, Hyatt - Careers. All rights reserved