Director of Information Technology

About Vets Choice

Vets Choice helps veterinarians decide what comes next for their patients. We provide specialist interpretation of diagnostic images and support veterinary practices around the clock. We're fully remote, growing, and investing in the people and technology that make specialist expertise easier to access and our service more dependable.

The Role

As Director of Information Technology, you will lead internal IT across Vets Choice. You will translate the company’s technology strategy into a multiyear IT roadmap, own the budget and vendor relationships, and set investment priorities.

You will work closely with two key groups: Our managed IT services partner who provides day-to-day support, monitoring, security operations and after-hours incident response, and our engineering team who builds and operates our teleradiology platform and customer facing systems. You will direct the managed IT partner, collaborate with engineering on infrastructure needs, and own the IT roadmap, budget, vendor management, access, security, compliance and AI policy, ensuring clear accountability across all parties.

What You'll Own

· Technology Leadership: Serve as the IT leader and escalation point for the Head of Operations and the leadership team, manage the recurring technology review with operations and engineering, and make build, buy and migration decisions for non-customer facing IT.

· Managed IT Partner: Set the priorities, deliver service levels, approve and review project work, and own infrastructure projects end to end.

· Vendors and Budget: Negotiate contracts and renewals, track notice deadlines, and build and manage the annual IT budget, including invoice reconciliation and monthly forecasting.

· Licenses: Maintain one license inventory and renewal calendar and reclaim unused seats; managing our total software application costs.

· Access and Identity: Own who gets access and who approves it, design onboarding and offboarding, and complete MFA coverage and single sign-on.

· Security and Compliance: Lead SOC 2 readiness toward a mid-2027 target, own customer and insurer security questionnaires, oversee security training, and coordinate penetration testing ahead of our next-generation platform launch.

· Incident Response and Recovery: Own incident response, disaster recovery and business continuity plans, and run recovery exercises with the partner and engineering.

· Tools and Support: Administer in-house tools (Slack, Notion, Jira, and our AI tools), own Jira intake and oversee the device replacement cycle.

· AI Policy: Create Vets Choice first formal AI policy with outside counsel and guide responsible AI adoption across the business.

What You'll Bring

· Bachelor's degree in IT, computer science, information systems, business or a related field, or equivalent experience.

· Ten or more (10+) years in IT, including five or more (5+) years leading an internal IT function and owning strategic decisions.

· Three or more (3+) years directing a managed IT provider and holding them accountable for service and contract commitments.

· Strong vendor management, contract negotiation and license management experience.

· Experience owning an IT budget and balancing tradeoffs with recommendations to senior leaders.

· Hands-on SOC 2 experience and a track record of designing access controls, including MFA, SSO and onboarding and offboarding.

· Experience owning incident response and DR/BC plans in a 24/7, remote environment.

· Deep working expertise with Jira.

Nice to Have

· MBA or MS in information systems; CISSP, CISM, CISA, ITIL 4 or PMP certification.

· Experience setting AI policy or leading responsible AI adoption.

· Experience with enterprise security questionnaires and due-diligence reviews.

· Healthcare, veterinary, teleradiology or other regulated or clinical environment experience.

· IT leadership at a growth-stage company.

Compensation and Benefits

· $175,000–$195,000 base salary commensurate to level of experience, plus a 15% target annual bonus.

· Cigna medical coverage and MetLife dental and vision plans for you and your eligible dependents, plus pre-tax flexible spending accounts for healthcare and dependent care.

· Company-paid basic life, accidental death and dismemberment, and short- and long-term disability insurance.

· Preferred pricing on pet insurance, plus optional supplemental life, accident, critical illness, and hospital indemnity coverage.

· A robust 401k plan offering a 3.5% matching company contribution.

· Flexible time off.

· Internet reimbursement.

· Career development opportunities.