Director of ISP Engineering & Implementation
- Salary
- Up to $162K
- Hiring from
- United States
- Work type
- Remote
- Posted
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Salary Range: Up to $162,000.00 Annually
Department: Network Operations
FLSA Classification: Full-Time/Exempt
Reports To: Chief Technology Officer
Location/Workplace Type: Remote, with travel to Swyft HQ, Metairie, LA, and markets as needed (up to 30%)
About Swyft Fiber
Swyft Fiber brings 100% fiber internet to rural and small-town communities, where fast, reliable internet has too often been out of reach. We're a growing team that shows up in the towns we serve, with local crews, real people, and service our neighbors can count on.
Position Summary
The Director of ISP Engineering & Implementation is responsible for the strategic direction, technical leadership, engineering, and implementation of the company's Internet Service Provider (ISP) network infrastructure. This position oversees network architecture, engineering standards, capacity planning, and the deployment and optimization of broadband and fiber network technologies.
This role provides leadership in developing a scalable, reliable, and high-performing network while establishing the processes, structure, and accountability necessary to support continued business growth. The Director will work closely with executive leadership and cross-functional departments to align network strategy, technical execution, and capital investment with the company's long-term objectives.
Essential Duties & Responsibilities
Network Strategy, Architecture & Engineering
- Lead the design, development, implementation, and optimization of the company's ISP network infrastructure.
- Oversee network architecture, including Layer 2 and Layer 3 networking, IP routing, switching, BGP, MPLS, peering, and network interconnections.
- Provide technical direction for Passive Optical Network (PON) architecture, fiber broadband technologies, subscriber connectivity, and network performance.
- Oversee core routing, subscriber edge architecture, Internet connectivity, data center infrastructure, and related network systems.
- Establish engineering standards and design practices that support scalability, reliability, redundancy, security, and long-term growth.
- Evaluate emerging technologies and recommend solutions that improve network performance, efficiency, and customer experience.
Network Engineering & Implementation
- Lead major network engineering initiatives, infrastructure deployments, upgrades, migrations, and expansion projects.
- Oversee implementation activities to ensure projects meet established timelines, budgets, and quality standards.
- Coordinate engineering efforts with fiber construction, outside plant (OSP), network operations, and internal and external stakeholders.
- Develop implementation strategies that support efficient network turn-up, service activation, and subscriber growth.
- Monitor project milestones, mitigate risks, and manage relationships with engineering contractors, consultants, and technology vendors.
Capacity Planning & Financial Management
- Develop network capacity forecasts and long-term infrastructure plans aligned with subscriber growth and business expansion.
- Monitor network utilization and performance trends to identify capacity constraints and future investment needs.
- Develop CapEx and OpEx recommendations and partner with Finance and executive leadership on budgeting, forecasting, and investment prioritization.
- Evaluate vendor solutions, equipment, and service agreements to support cost-effective network growth and operational efficiency.
Operational Excellence & Process Development
- Establish standardized engineering processes, procedures, workflows, and operational controls that support scalable operations.
- Drive the development of structured, repeatable practices that improve consistency, efficiency, and accountability.
- Establish departmental ownership, performance expectations, documentation standards, and measurable KPIs.
- Identify opportunities to streamline processes, improve cross-functional coordination, and strengthen operational effectiveness.
- Promote continuous improvement, disciplined execution, and operational accountability.
Leadership & Team Development
- Lead, develop, and mentor network engineering and technical professionals.
- Establish departmental goals, priorities, performance expectations, and professional development plans.
- Build technical capabilities and leadership depth to support current and future network requirements.
- Foster a collaborative environment that encourages innovation, problem-solving, accountability, and ownership.
- Support recruiting, hiring, and retention efforts while providing direction to contractors and external technical resources.
Cross-Functional & Executive Collaboration
- Partner with Operations, Product, IT, Finance, Sales, and executive leadership to align network engineering priorities with business objectives.
- Collaborate on system integrations, operational platforms, network migrations, and initiatives impacting service delivery and customer experience.
- Communicate network strategies, project progress, risks, capacity forecasts, and investment recommendations to executive leadership.
- Lead through organizational growth and change while maintaining alignment between technical execution and company priorities.
Qualifications & Experience
- Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, Information Technology, or a related field preferred; equivalent relevant experience may be considered.
- 10+ years of progressive experience in ISP, telecommunications, broadband, or network engineering environments.
- Demonstrated experience leading network engineering, implementation, or infrastructure teams.
- Strong technical knowledge of TCP/IP, routing and switching, BGP, MPLS, Layer 2 and Layer 3 networking, and Internet connectivity.
- Experience with PON and fiber broadband network architecture, deployment, and optimization.
- Working knowledge of subscriber edge architecture, DHCP, DNS, IPv6, CGNAT, VoIP, and data center networking.
- Experience in network capacity planning, infrastructure expansion, vendor management, and capital investment.
- Demonstrated ability to develop processes, improve operations, and establish scalable departmental practices.
- Strong leadership, communication, analytical, project management, and problem-solving skills.
Preferred Qualifications
- Experience supporting regional or multi-market ISP operations and fiber broadband expansion.
- Experience with large-scale FTTH network deployments and subscriber growth.
- Familiarity with network technologies and platforms from vendors such as Nokia, Calix, and other broadband infrastructure providers.
- Experience with network architecture supporting large subscriber environments.
- Relevant industry certifications or advanced technical training.
Work Environment & Expectations
- Ability to operate effectively in a fast-paced, growing telecommunications environment.
- Ability to balance strategic planning with hands-on technical leadership and execution.
- Occasional travel may be required to support company operations, network initiatives, and business needs.
- Ability to collaborate effectively with employees, contractors, vendors, and executive leadership across multiple locations.
Work Schedule
- This is a full-time position with a variable work schedule based on business and operational needs.
- The position requires flexibility to work early mornings, evenings, weekends, holidays, and other non-standard hours as business and operational needs require.
Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- Paid time off and company holidays
- 401(k) retirement plan options with employer matching
- Professional development opportunities and training opportunities
- Stable and growing regional company environment
Physical Demands
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and communicate effectively by speaking and hearing. The employee may occasionally be required to lift and/or move items weighing up to 25 pounds. Specific vision abilities required by the position include close vision, depth perception, and the ability to focus.
The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.
Swyft Fiber is an Equal Opportunity Employer.
