Director of Law Firm Relations

About Us LegalBillReview.com is a managed invoice review service that identifies billing errors and non-compliant charges on outside counsel invoices for corporate legal departments and legal operations teams. Every invoice is reviewed by US-based licensed attorneys using a multi-layered analysis process. We work alongside your existing e-billing system, with no new software or workflow disruption, to deliver verified savings backed by a performance guarantee. Job Description This is a remote position. Director of Law Firm Relations Full-Time • Remote About the Role At LegalBillReview.com, we sit at a unique intersection: between the companies paying legal bills and the firms sending them. The Director of Law Firm Relations is the person who owns that relationship — and keeps it running smoothly even when things get complicated. This is a high-impact role for a former AmLaw or BigLaw attorney who knows the law firm world from the inside. You understand how firms operate, how billing decisions get made, and how to navigate difficult conversations while keeping everyone at the table. You’re not here to play referee — you’re here to drive resolution. You’ll report directly to our VP of Law Firm Relations and serve as a key external face of a fast-growing company that is reshaping how corporate legal spend gets managed. What You’ll Do Serve as the primary point of contact for law firms navigating billing discrepancies with our clients — moving fast, meeting tight deadlines, and driving resolution with short turnaround times Own a high-volume mix of email, phone, and video communications with both law firms and our corporate clients to work through open billing issues and align on billing procedures Represent LegalBillReview.com in internal strategy meetings focused on improving processes that affect law firms, clients, and our team Hold the dual mandate that defines this role: protect our clients’ interests and preserve the law firm relationships they depend on — simultaneously Review detailed billing analyses, craft precise responses to law firms, and make sharp revisions under pressure What You Bring 5–10 years of experience at a large law firm, preferably AmLaw 100 or 200 firm — you know the culture, the politics, and the billing dynamics from the inside A strong command of legal terminology, billing practices, and a realistic sense of how long legal work actually takes Comfort analyzing large volumes of billing data and producing clear, well-reasoned written responses and revisions Exceptional organizational skills and the ability to manage multiple time-sensitive matters without dropping the ball A commitment to the highest standards of compliant and ethical billing — non-negotiable Sophisticated interpersonal skills — you’re persuasive, tactful, and know how to de-escalate without backing down Excellent conflict resolution instincts; you stay sharp and composed in high-pressure situations Polished, concise writing that can make a complex billing argument feel clear and credible Full accountability for your results — you own your outcomes, good or bad, and act accordingly Why LegalBillReview.com We’re a fast-growing, remote-first company on a mission to bring transparency and accountability to legal billing. Our team is sharp, collaborative, and moves with intention. We work hard, support each other, and genuinely respect that life exists outside of work hours. If you’re looking for a role where your law firm expertise translates into real, measurable impact — without the billable hour grind — this is it. Remote environment Comprehensive healthcare, dental, and vision coverage + Monthly employer medical premium contribution of $1,200 Generous Paid Time Off - 15 days PTO + 3 floating holidays and 7 company recognized holidays Life Insurance - $50,000 in employer-paid life insurance coverage Employee Assistance Program 401(k) with 4% company match Full-time, standard business hours (9-5pm) A senior, visible role at a company scaling quickly with room to grow LegalBillReview.com is an equal opportunity employer. We celebrate diverse perspectives and are committed to building an inclusive team.