Director of Operations

Director of Operations

SolSource is a residential solar fintech startup delivering a first-of-its-kind third-party ownership (TPO) product that is scaling fast. We provide Energy Service Agreements and leases originated through a dedicated installer network and financed through warehouse facilities, tax credit transactions, and equity capital.

We're looking for an operator who has lived inside the residential solar fintech stack; someone who understands not just how solar gets installed, but how it gets packaged, financed, serviced, and reported on to capital partners.

This is a foundational leadership role reporting directly to the COO. You will own the operational infrastructure that sits between project origination and investor reporting and help us in building the systems, policies, and controls that make SolSource's assets bankable, compliant, and scalable.

What You'll Own

1. Build and Lead Multi-Partner Operational Infrastructure

• Own day-to-day coordination among installation partners, EPCs, design partners, and overseas operational teams.
• Build and implement SOPs, KPIs, operational workflows, and performance monitoring for all contractors and service providers.
• Ensure operational consistency and accuracy across decentralized and third-party environments.
• Manage installer network performance, onboarding, and accountability, including scorecards and corrective action processes.

2. Project Intake & ITC Defensibility

• Own the end-to-end intake process to ensure every project meets SolSource, IRS, investor, and programmatic eligibility criteria before it is funded.
• Develop automated and manual checks to validate:
• Equipment compliance and FEOC-compliant procurement
• Domestic content certifications and bill-of-materials documentation
• Contract completeness (leases and ESAs)
• Interconnection progress and incentive eligibility
• Energy Community and Low-Income adder eligibility
• Ensure centralized, complete, and accurate project files that are audit-ready for investor reviews, due diligence, and potential IRS inquiries.
• Serve as the internal subject matter expert on IRA compliance standards and interface directly with tax counsel and ITC buyers during diligence.

3. Safe Harbor Program Operations

• Develop compliant and efficient safe harbor processes across the company, coordinating legal, finance, procurement, and installer partners to protect ITC eligibility.
• Track safe harbor inventory and sales, maintaining equipment-level records from purchase through allocation, sale, and installation.
• Review purchase orders for safe harbor compliance before execution, along with supporting documentation such as invoices, delivery records, and title transfer.
• Develop policies and procedures governing safe harbor procurement, allocation, documentation, and audit readiness.
• Maintain documentation that supports beginning of construction requirements and holds up to investor, tax counsel, and IRS review.

4. Customer-Facing Operations & Experience

• Build workflows that define how SolSource interacts with homeowners and installers through the entire project lifecycle.
• Design processes for onboarding, scheduling, communication touchpoints, milestone updates, and escalations.
• Develop SLAs and QA controls governing all customer-facing interactions, whether direct or through partners.

5. Lease / ESA Servicing Framework

• Build and manage the third-party servicing and operations and maintenance (O&M) framework for SolSource's growing portfolio of assets, including:
• Billing and collections
• Production monitoring and performance guarantee compliance
• Service ticketing, warranty escalation, and O&M coordination
• Contract transfers, assignments, assumptions, and renewals
• Ensure servicing activities comply with state-level TPO consumer protection requirements and with investment partner compliance requirements.
• Oversee third-party servicer performance against contractual standards and SLAs.

6. Start-Up Leadership & Culture Building

• Bring a proactive, resourceful, figure-it-out mindset and help define structure as SolSource scales.
• Build and develop the operations team, setting clear ownership, expectations, and accountability.
• Work cross-functionally with legal, finance, capital markets, and product to align operational and compliance frameworks.
• Model SolSource's values: trust, empowerment, ownership, transparency, and accountability.

7. Investor Reporting & Capital Markets Operations

• Design and produce recurring reporting packages for warehouse lenders, ITC buyers, and equity partners, including portfolio performance, draw requests, concentration limits, and covenant compliance.
• Build the data infrastructure (in coordination with tech and ops) to support automated and auditable investor reporting, including servicer reports.
• Own the operational deliverables required at each capital event: initial closes, subsequent draws, annual servicer certifications, and portfolio reviews.
• Maintain data room hygiene and document delivery standards across all active investor relationships.

8. Policies, Procedures & Controls Framework

• Build SolSource's operational policy library from the ground up: SOPs, escalation protocols, exception handling, and audit controls across the full project lifecycle.
• Implement internal controls that support ITC defensibility, domestic content traceability, energy community eligibility, and FEOC compliance at the asset level.
• Partner with legal and finance to ensure policies stay current with IRA guidance, utility rules, and state TPO regulations.

What We're Looking For

Required

• 8–12+ years in residential solar operations, with direct experience in at least two of the following: TPO asset management or servicing, tax equity or ITC transaction operations, warehouse lending compliance, or Fintech compliance.
• Hands-on knowledge of IRA Domestic Content rules, FEOC compliance, and ITC defensibility requirements; not just familiarity, but operational execution experience.
• Demonstrated experience building project packages or tranches for capital transactions (warehouse draws, tax credit transfers, or equity closes).
• Strong SOPs and controls instinct: you've built operational policy frameworks that held up to investor and legal diligence.
• Experience managing third-party servicers.
• Comfort operating in a startup environment: building without precedent, owning outcomes, and moving fast with limited resources.

Strongly Preferred

• Experience at or alongside a residential solar TPO platform (e.g., Sunrun, Sunnova, Mosaic, Spruce, Loanpal/GoodLeap, or similar).
• Familiarity with warehouse facility mechanics and borrowing base eligibility requirements.
• Working knowledge of ITC transfer and tax equity deal structures under the IRA.
• Exposure to utility interconnection processes and state-level TPO regulatory requirements.

Why SolSource

We're not building incremental improvements; we're building a new kind of residential solar fintech from the ground up. This role sits at the center of everything: product delivery, capital markets, compliance, and customer outcomes. You'll have direct access to the COO, real ownership over your domain, and the opportunity to shape how a fast-scaling TPO platform operates at institutional quality.

If you want to build the operational backbone of the next generation of residential solar finance then this is the role.