Director, Product

Company Introduction Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows. Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you. Job Description Roles & Responsibilities About Availity Availity is a leading healthcare technology company focused on simplifying healthcare administration and solving real-world challenges for healthcare providers, health plans, and patients. Our technology helps reduce complexity so providers can spend less time navigating administrative systems and more time focused on patient care. About Availity India Availity India is an important part of Availity's global growth journey. Based in Bengaluru, our India teams partner closely with U.S. and global stakeholders across technology, product, operations, customer support, and corporate functions. Our India organization is being built with a strong focus on ownership, learning, collaboration, engineering excellence, and meaningful business impact. Associates in India have the opportunity to solve complex problems, contribute to global initiatives, and support products and services that are part of the U.S. healthcare ecosystem. About the Role Availity is seeking a Director, Product Management – Core Solutions to lead a portfolio of foundational products and capabilities that have powered the healthcare ecosystem for more than 25 years. This leader will be responsible for driving the strategy, execution, modernization, and operational excellence of Availity's established solutions, including Availity Essentials, Essentials Pro, administrative and clinical connectivity products, and other core platform capabilities relied upon by health plans, providers, and partners every day. This role is uniquely positioned at the intersection of stability and innovation . Success requires balancing reliability, predictability, and disciplined delivery with continuous modernization and thoughtful innovation that advances Availity's vision for the next generation of healthcare connectivity. The Director will lead product managers responsible for critical, high-scale solutions and will partner closely with Engineering, Design, Operations, Commercial teams, Customer Experience, and executive leadership to deliver efficient, unified, world-class experiences that customers trust to run their businesses. Key Responsibilities Product Strategy & Portfolio Leadership Define and execute the product strategy for Availity's Core Solutions portfolio. Establish a clear modernization roadmap that enhances customer value while maintaining operational excellence and platform stability. Balance customer needs, business priorities, regulatory requirements, and technical investments across a mature portfolio. Identify opportunities to simplify experiences, consolidate capabilities, and create a more unified customer journey across products. Drive strategic decisions that strengthen Availity's position as the industry's trusted healthcare connectivity platform. Execution Excellence Lead planning, prioritization, and delivery processes across multiple product teams. Create a culture of disciplined execution with predictable outcomes, measurable results, and operational rigor. Establish clear objectives , success measures, and performance metrics for products and teams. Ensure delivery commitments are achieved while maintaining high quality, reliability, scalability, and security standards. Use data, customer insights, and market intelligence to guide product investments and tradeoff decisions. Customer Experience & Innovation Champion seamless, efficient, and world-class user experiences across the Core Solutions portfolio. Drive continuous improvement initiatives that reduce friction, improve usability, and increase customer satisfaction. Partner closely with customers and stakeholders to understand evolving market needs and emerging opportunities. Introduce innovation thoughtfully and responsibly within established products without compromising trust, stability, or operational performance. Identify opportunities to leverage AI, automation, APIs, platform services, and emerging technologies to improve customer outcomes. Leadership & Talent Development Lead, coach, and develop a team of product managers and product leaders. Foster a high-performance culture focused on accountability, collaboration, customer centricity, and outcomes. Build strong partnerships across Engineering, UX, Operations, Customer Success, Sales, Marketing, and executive leadership teams. Elevate product management maturity through best practices in discovery, prioritization, roadmap management, and outcome measurement. Serve as a trusted advisor and thought partner to senior leadership. Business & Operational Ownership Manage portfolio performance through business metrics, customer outcomes, adoption, retention, and operational KPIs. Develop business cases and investment recommendations for modernization and growth initiatives. Ensure products remain compliant with evolving healthcare regulations and industry standards. Drive operational improvements that increase efficiency, scalability, and customer value. Required Qualifications 15+ years of product management experience, with at least 5 years in US healthcare leading product teams and managers. Proven experience managing mature, enterprise-scale products with large customer bases and high operational complexity. Demonstrated success balancing product innovation with stability, reliability, and operational excellence. Strong background in platform, enterprise software, healthcare technology, or connectivity solutions. Experience leading cross-functional teams through large-scale modernization and transformation initiatives. Strong analytical, strategic thinking, and decision-making skills. Exceptional communication, influencing, and stakeholder management abilities. Track record of delivering measurable business and customer outcomes. Preferred Qualifications Experience in healthcare technology, payer-provider connectivity, revenue cycle, clinical interoperability, or related healthcare domains. Familiarity with healthcare transactions, administrative workflows, clinical data exchange, APIs, and interoperability standards. Experience managing platform products, ecosystem products, or network-based businesses. MBA or advanced degree preferred. What Success Looks Like Within this role, you will: Deliver highly reliable and predictable product outcomes across a mission-critical portfolio. Modernize core solutions while preserving customer trust and operational stability. Improve customer satisfaction through more consistent and unified user experiences. Increase delivery effectiveness and execution discipline across product teams. Strengthen product-market fit of established solutions through continuous innovation and customer engagement. Help evolve Availity's platform toward the future of healthcare connectivity while protecting and growing the business that customers depend on today. Leadership Competencies The ideal candidate demonstrates : Customer Obsession – Deep understanding of customer workflows and business outcomes. Operational Excellence – Drives reliability, consistency, and predictable execution. Strategic Vision – Balances today's commitments with tomorrow's opportunities. Ownership & Accountability – Takes responsibility for outcomes, not just outputs. Systems Thinking – Understands interconnected products, processes, and ecosystems. Talent Development – Builds strong teams and develops future leaders. Influence & Collaboration – Aligns diverse stakeholders around shared objectives . Innovation with Discipline – Advances modernization while protecting mission-critical operations. Why Join Availity India? Meaningful impact: Work on solutions that help simplify healthcare administration and support better provider and patient experiences. Global exposure: Partner with U.S. teams and leaders while contributing from India to global business priorities. Learning and growth: Be part of a culture that values continuous learning, mentoring, knowledge sharing, and career development. Flexible work experience: Work in a way that supports productivity, collaboration, and team needs across remote, hybrid, and office-based models. Holistic rewards: Benefit from competitive compensation, health and insurance benefits, paid time off, company holidays, leave benefits, Employee Assistance Program support, and learning programs. Inclusive workplace: Join a casual, collaborative, and inclusive environment where associates are encouraged to bring ideas forward. Office experience: For office-based associates, Availity India provides amenities such as coffee and tea, subsidized meals, recreation areas, and eligible night-shift transportation support. What to Expect from the Hiring Process Our hiring process is designed to be transparent and engaging. Depending on the role, it may include application review, recruiter discussion, technical or functional assessment, hiring manager interviews, team or leadership conversations, offer discussion, background verification, and onboarding support. Equal Opportunity Statement Availity is committed to building an inclusive workplace where all associates feel valued, respected, and empowered to do their best work. We welcome candidates from diverse backgrounds and encourage individuals who are excited by collaboration, innovation, and meaningful impact to apply. Eligibility Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.