Director, Product and Design – Engagement

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

What you will do here:

Reporting to the VP, Product and Design, your main responsibilities are:

• Conceive and own the vision for Engagement (telematics and added-value services). In collaboration with your team and key stakeholders, you will set and execute the vision and strategy for our products’ entire lifecycle. You will leverage design experts to find customers insights, use product analytics to refine the strategy, and support your product managers in translating the vision in an actionable roadmap.
• Lead, coach and support a high performing and engaged team. Reporting directly to you: a team of experienced managers (each leading a team of specialists) that you will inspire and mentor, helping them grow management skills and their expertise. You’ll develop a close relationship with your team members, helping them succeed in their mandate and reach their professional objectives.
• Communicate to stakeholders across the organization. You will build strong relationships with project partners and executives across our organization. You’ll communicate your strategy to stakeholders, supported by a deep understanding of customers and the organization’s goals and context. You will help your team members craft and present compelling presentations on your projects.
• Champion Product Management and Product Design practices.You will facilitate a culture where Product Management and Product Design practitioners can thrive. You will be an advocate for these practices to stakeholders and participate in scaling and leveling up our methodologies across the organization.
• Support teams in the execution of our deliverables. You will help your team prioritize their initiatives, balancing our customers’ needs and our organization’s objectives. You will create the environment enabling your teams to produce their best work. You will help remove obstacles to ensure superior execution. You will anticipate issues and proactively respond with effective solutions to enable agile teams to deliver at pace. You will take accountability for results, continuously refining our vision and strategy.
• Collaborate with team members within the Lab and across Intact Financial Corp. To bring your vision to life, you will work hand in hand with your colleagues at the Lab in Design, AI and Software Development functions. You will be able to explain the rationale behind decisions and help the team and the organization innovate to maximize the impact of your actions.

What you bring to the table:

• Bachelor's degree in design, product management, or any equivalent combination of education and experience.
• Minimum of 5 years of experience in people management (direct reports).
• Minimum of 10 years in product management and/or user experience design.
• Demonstrated track record of shipping leveraging Agile and operating within large organizations.
• Diplomatic, entrepreneurial, strategic, and deeply passionate about digital experiences.
• Comfortable working in a fast-paced environment.
• Excellent interpersonal and communication skills across all levels (in French and English).
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.