Dispatcher – Time Critical Logistics

Dispatcher – Time Critical Logistics

Location: Mexico (Remote)

Employment Type: Full Time

Schedule & Shift Expectations

New dispatchers will initially work a floating shift (8:00 AM – 4:30 PM Pacific Time) while completing training and supporting operational needs across our dispatch teams.

As training is completed and business needs evolve, dispatchers will transition into an assigned schedule on either:

• 1st Shift: 4:00 AM – 12:30 PM Pacific Time
• 2nd Shift: 12:00 PM – 8:30 PM Pacific Time

This is a six-day-per-week position, with one weekend day typically required and every third weekend off.

Candidates must be comfortable with schedule flexibility and the possibility of transitioning between shifts based on operational needs.

About 24x7 Delivery

24x7 Delivery is building the future of time-critical logistics. We specialize in the transportation of medical, aerospace, industrial, and other high-value, time-sensitive shipments where every minute matters.

Our mission is simple: Make time-critical logistics as reliable as flipping a switch.

We're looking for dispatchers who thrive in fast-paced environments, solve problems under pressure, and genuinely enjoy helping customers succeed.

What You'll Do

As a Dispatcher, you'll coordinate critical shipments from pickup through delivery while ensuring exceptional customer service and operational execution.

Responsibilities include:

• Dispatch and monitor time-critical shipments across multiple markets.
• Communicate proactively with drivers, customers, and internal teams.
• Track deliveries and quickly resolve delays or service disruptions.
• Coordinate driver assignments to maximize service levels and efficiency.
• Ensure customer SOPs and shipment requirements are followed on every order.
• Document shipment updates accurately within company systems.
• Escalate operational issues when necessary and help drive timely resolution.
• Continuously identify opportunities to improve operational performance and customer experience.

What We're Looking For

• 2+ years of dispatch, logistics, transportation, or customer operations experience.
• Native or bilingual English proficiency (spoken and written) is required.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Calm under pressure with excellent problem-solving abilities.
• Strong attention to detail.
• Comfortable learning and working within multiple technology platforms.
• Ability to prioritize changing workloads throughout the day.
• Team-first attitude with a strong sense of ownership and accountability.
• Availability and flexibility to work early morning, afternoon, and weekend shifts as business needs require.

Preferred Experience

• Medical courier, expedited freight, final mile, airline cargo, or transportation operations experience.
• Experience using transportation management systems (TMS).
• Knowledge of GPS tracking, routing, and driver communications.

Why Join 24x7 Delivery?

• Join a fast-growing U.S. logistics company.
• Work alongside an ambitious, collaborative team.
• Play a critical role in life-saving and mission-critical deliveries.
• Opportunity for career growth as the company scales.
• Competitive compensation and performance-based incentives.

Ready to Join Our Team?

If you enjoy solving problems, moving quickly, and making sure critical shipments arrive exactly when they should, we'd love to hear from you.

Apply today and help us make time-critical logistics more reliable, one delivery at a time.