Dutch Outbound Specialist

Job Overview

Outbound tasks are the key point between departments. As an Outbound Specialist, you will be on the front line of creating the best possible flow for the company’s operational side and, most of all, ensuring customer satisfaction.

With other versatile tasks, a big part of your job will be planning and executing the outbound calls to our customers and helping to maintain the high-performance level within the teams included. You will be controlling the customers’ journey from the beginning and making processes short and effective all the way.

We offer a versatile, interesting and important career opportunity for a dedicated professional.

Join our Outbound team and help us deliver the top-notch service that our players deserve.

About Play North

Play North is an ambitious, fast-growing online casino operator active across regulated European markets with hubs in Malta, Estonia and the Netherlands. We create tailored, high-quality player experiences behind established brands such as Pikakasino.com and Kansino.nl, licensed by the Malta Gaming Authority (MGA) and the Dutch Gaming Authority (KSA).

And we're not slowing down. We recently secured our Portuguese licence and are getting ready to launch Vincino.pt, marking another exciting step in our growth journey.

Luck may be part of our industry. Building great products never is. Hence we're looking for ambitious, detail-oriented people who enjoy solving problems, taking ownership, raising the bar and celebrating wins together.

Great products don't happen by chance. They happen because great people build them. Think you'd be a great fit? Let's talk.

Responsibilities:

• Serve as the point of contact for all outgoing customer inquiries.
• Ensure timely and reliable phone and email-based assistance to players with their document submission or verification.
• Coordinate, execute and collaborate with other departments to handle outbound calls related to registration and document upload.
• Provide exceptional outbound customer service and support to all players.
• Maintain accurate records of customer interactions and document submissions.
• Assist in making the registration process smooth and efficient for new customers.
• Responsible for a part of onboarding our new customers
  
  

Requirements:

• Excellent communication skills in the Dutch and English language (both written and verbal)
• Previous experience in customer service or compliance roles.
• Strong eye for details and good organising skills.
• Ability to work efficiently in a fast-paced environment.
• Knowledge of regulatory requirements related to customer due diligence.
• Ability to handle sensitive information with discretion.
• Proactive problem-solving skills.

What we offer

• A hybrid working model.
• Competitive salary based on experience and qualifications.
• Brand new offices.
• Private parking.
• Private Health insurance.
• Wellness allowance up to €600 per year.
• Employee assistance program with Richmond Foundation.
• Birthday wishes with something special.
• Office lunches and daily nibbles such as fresh fruit and healthy snacks.
• Meal allowance.
• Lots of great company discounts.

"By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy, which can be accessed by clicking here. Where you have not granted consent to retain your data in our talent pool, we will, in cases where the recruitment process did not lead to employment with Play North, retain your personal data for a period not exceeding six months in order to, among other things, enable us to manage potential disputes or store data about your talents for near future opportunities. Once this retention period has elapsed, your data will be deleted. You have a right to object to this additional 6 months-period of processing by explaining the reasons why we should not process your personal data to our Data Protection Officer at DPO@playnorth.com".