Dutch Travel Agent in Greece | Permanent Contract & Fully Remote

Make Every Journey Better – Travel Customer Specialist

Are you passionate about travel and enjoy helping people find solutions? Become part of an international team where you will assist travelers, solve everyday challenges, and make their travel experiences smoother and more enjoyable.

Whether customers need help planning their next trip, modifying an existing reservation, or dealing with unexpected travel disruptions, you will be there to provide guidance and support. If you are approachable, solution-oriented, and enjoy working in a multicultural environment, this opportunity could be the perfect next step in your career!

Role Overview:

As a Travel Customer Specialist, you will be the main point of contact for customers seeking assistance with their travel arrangements. You will handle a variety of requests, from booking modifications and payment questions to cancellations and unexpected itinerary changes.

Using your communication and problem-solving skills, you will ensure that every customer receives clear information, appropriate solutions, and a smooth support experience across different digital communication channels.

Key Responsibilities:

• Assist travelers with questions, requests, and concerns through written communication channels, including chat and email.
• Guide customers through the booking process and help them manage their existing travel reservations.
• Handle booking amendments, cancellations, refunds, and other travel-related requests in accordance with company policies.
• Provide information about flight schedules, accommodation options, baggage allowances, travel documentation, and booking conditions.
• Investigate payment issues, reservation discrepancies, and account-related inquiries.
• Support customers when unexpected situations arise, such as flight cancellations, delays, missed connections, or last-minute itinerary changes.
• Assess individual situations and identify the most appropriate solutions to meet customer needs.
• Coordinate with airlines, hotels, transportation providers, and internal departments to resolve outstanding issues.
• Document all customer interactions and ensure information is accurately updated in the relevant systems.
• Meet operational targets and quality standards, focusing on customer satisfaction, response times, and efficient case handling.
• Develop your knowledge of travel products, booking procedures, destinations, and company guidelines through ongoing training.
  
  
  

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greek residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field
  
  
  

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Permanent Contract: Enjoy long-term job security with a stable employment contract
• Remote Work: Enjoy the flexibility of working from home
  
  
  

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!