Dynatrace Architect

We are looking for a Dynatrace Architect to own Dynatrace architecture and drive delivery on a flagship enterprise engagement with one of the largest academic medical centers in the US, while simultaneously supporting pre-sales and solution design process for our potential US accounts."
Our client operates a leading hospital system within a highly regulated healthcare environment, with a 24/7 Integrated Operations Center (IOC) and a major, multi-year technology transformation underway.
The engagement focuses on an enterprise-wide Dynatrace observability program delivered in partnership with a leading global systems integrator. The scope covers infrastructure, application performance monitoring (APM), and log monitoring, as well as monitoring architecture and optimization, AIOps, root-cause analysis, ITSM integration (including ServiceNow), and dashboard and IOC enablement. The architect also represents REW's Dynatrace capability in the market: validating that our proposals are technically sound, commercially realistic, and winnable. This role also requires a working command of the network-monitoring portion of the estate, so the engineer can review and support the network work alongside the team's specialists.
As the Dynatrace Architect, you will combine hands-on technical delivery with client-facing leadership. You will drive implementation and optimization at scale, lead technical reviews, and enable the client’s operations and engineering teams to manage and operate the platform independently.

• Dynatrace Certified Professional (Implementation track; Administration a plus) — credential ID provided at application
• 4+ years in observability / APM / infrastructure monitoring, including 2+ years of hands-on production Dynatrace implementation (deploying and optimizing — not just consuming)
• Proven track record: a demonstrable portfolio of delivered Dynatrace programs on large estates, with measurable outcomes (faster MTTR, cost optimization, alert reduction) — you will be asked to walk us through them
• Pre-sales / solution architecture experience: 2+ years in a role that required building technical proposals, scoping engagements, sizing solutions, and presenting to client technical or executive audiences before contract signature, not just delivering after the deal was won.
• Technical depth: Dynatrace architecture design (OneAgent / ActiveGate strategy at scale, Davis AI, Grail, RUM, extension development including custom integrations via OTel/API), ITSM integration, Grafana. Ability to produce an architecture document from a blank page, not just review one
• Working knowledge of network monitoring as it relates to Dynatrace: SNMP, device collection, and network extensions - sufficient to review, validate, and contribute to the network-related work performed by specialist teammates on the delivery team
• Clear, confident English (written and spoken); comfortable leading a client technical session unassisted
• Comfortable managing parallel workstreams: a delivery engagement and 1–2 active pre-sales opportunities simultaneously, with clear prioritization and no drop in quality on either.
• Experience training client teams or building enablement programs
• Available for US Eastern time overlap (approximately 9:00–15:00 EST)

• Lead Dynatrace implementation and optimization on a large multi-environment (on-prem + cloud) estate: OneAgent rollout completion, ActiveGate architecture and tuning, extension remediation and custom development
• Design and consolidate monitoring dashboards (Dynatrace-native and Grafana) and build alerting models with noise reduction and ServiceNow integration
• Own delivery quality across a phased program: orderly transition → architecture review and roadmap → optimization → hands-on execution and operational handover
• Run architecture reviews and technical sessions with the client's infrastructure, network, storage, and cloud teams. Review and contribute to the network-related portions of the Dynatrace work (ActiveGate network collection, SNMP and device-extension health, network dashboards and alerting) performed by the team's network specialists - validating the approach, flagging issues, and stepping in to help where needed
• Own the target-state architecture document for active engagements; define current → interim → target state and validate that delivery work aligns to the design
• Serve as the Dynatrace technical authority on scoping calls, pre-sales demonstrations, and client reviews; articulate value and feasibility to both technical and executive audiences, before and after contract signature
• Contribute to proposals, estimates, and roadmaps; help define the right Dynatrace scope for each opportunity
• Run knowledge transfer and enablement for the client's operations and engineering teams, producing runbooks, training materials, and onboarding sessions so they operate the platform independently

• Pre-sales and solution design (possible parallel track):

  • Participate in pre-sales and scoping calls as the technical authority; assess fit, scope, and effort for new opportunities
  • Build and validate technical proposals and architecture designs for Dynatrace engagements
  • Size solutions (DPUs, modules, licensing) and translate scope into effort estimates
  • Support sales with technical credibility: demos, proof-of-concept scoping, competitive positioning (Dynatrace vs. Datadog / AppDynamics / New Relic)

• Healthcare, finance, or other regulated-industry experience (PHI/HIPAA-aware monitoring, PII masking)
• Network monitoring background (SNMP, NetFlow, NPM — LogicMonitor / SolarWinds). Direct hands-on network monitoring experience (SNMP, NetFlow, NPM tooling such as LogicMonitor / SolarWinds / NetScout) and Cisco / Arista device visibility
• Cloud infrastructure experience (Azure/AWS), IaC (Terraform/Bicep), Cribl
• Dynatrace Certified Expert or AI/ML Professional certification
• Experience in a hybrid delivery / pre-sales role (e.g., 'Solutions Architect,' 'Delivery Architect,' or 'Technical Account Manager with architecture duties') at a consulting firm, SI, or vendor partner.

Why Work With Us?

Our Culture

• Open communication and a focus on psychological safety
• Recognition of achievements and individual contributions
• Collaboration across multicultural and distributed teams
• Less bureaucracy and greater focus on outcomes
• Opportunity to work with modern AI-assisted engineering practices
• Direct involvement in technically challenging enterprise platforms
• Direct visibility into the deal pipeline: you'll see which opportunities are being pursued, why, and where our Dynatrace architecture adds the most value

Hiring Process

1. Intro Call
2. Technical Interview
3. Manager Interview
4. Client Technical \ Manager Interview
5. Pre-offer Stage + Reference Check, if requested
6. Official Offer