E-commerce Customer Support & Operations Agent

We are hiring a part-time E-commerce Customer Support & Operations Agent to manage our online support tickets and keep day-to-day fulfillment running smoothly.

This is a remote, part-time role of 4 hours per day, split into two shifts: about 2 hours in the morning and 2 hours later in the day, so customers get fast replies across the whole day.

Responsibilities

• Manage and respond to customer tickets across email, chat, and messaging channels
• Handle order-related questions: status, tracking, changes, cancellations, returns, refunds, and exchanges
• Coordinate with warehouse, fulfillment, and shipping partners to resolve delays and delivery issues
• Follow up on open orders, escalations, and unresolved cases until they are closed
• Keep order and ticket records accurate and up to date
• Flag recurring issues and suggest fixes that reduce repeat tickets

Qualifications

• Strong written and spoken English
• Previous customer support experience preferred; e-commerce or fulfillment support is a plus
• Comfortable with helpdesk tools (Zendesk, Gorgias, Freshdesk, or similar) and e-commerce platforms such as Shopify
• Organized, detail-oriented, and able to work independently across the two daily shifts
• Reliable internet connection and a quiet place to work
• Available for both the morning and the later shift, five days a week

What we offer

• Fully remote, part-time schedule of about 20 hours per week
• Clear processes and direct access to the founder
• Room to grow into wider operations work as the business scales

To apply, send your CV and a short note about your customer support experience.