E-Commerce Generalist (for Shopify Brand)

ABOUT US Pomelo places the best offshore talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from their home countries, while gaining exposure into how the world’s top companies operate. ABOUT THE ROLE We're looking for a driven eCommerce Generalist to become the operational backbone of our client's digital commerce team. You'll sit at the intersection of marketing execution, project coordination, and customer experience — deploying Klaviyo campaigns, keeping the campaign calendar humming, managing our Notion workflow board, and ensuring our Shopify storefront stays merchandised and optimized.This is a high-ownership, full-time role ideal for someone who loves both the craft of email marketing and the discipline of project management. You thrive in fast-moving environments, communicate proactively, and take pride in flawless execution. To succeed in this role, you *must* have deep experience with Shopify, Klaviyo, and Notion. KEY RESPONSIBILITIES Email & SMS Campaign Execution Build, QA, schedule, and deploy email and SMS campaigns in Klaviyo across promotional, transactional, and lifecycle sends. Segment audiences accurately, apply A/B test logic, and verify links, copy, and creative before every send. Monitor deliverability, open rates, click-through rates, and revenue per send; flag issues and optimize in real time. Campaign Calendar Management Own and maintain the master email/SMS calendar, ensuring all campaigns are briefed, built, and scheduled on time. Coordinate with marketing leadership to align campaign cadence with promotions, product launches, and seasonality. Proactively surface conflicts, gaps, or opportunities in the send calendar and recommend adjustments. Notion Campaign Board & Creative Traffic Manage the team's Notion board for email campaigns — create briefs, track status, and keep all assets organized. Act as the traffic manager between copywriters and designers: assign tasks, manage deadlines, and consolidate feedback rounds. Ensure creative assets arrive on time and meet brand and technical specifications before entering production. Customer Service Escalation Handling Serve as the eCommerce escalation point for complex customer issues raised by the support team (order errors, promotions, loyalty, etc.). Diagnose root causes, coordinate resolutions with relevant stakeholders, and close the loop with the customer-facing team. Document recurring issues and recommend systemic fixes to reduce escalation volume over time. Shopify Merchandising & Operations Execute day-to-day Shopify tasks: create and manage discount codes, update product listings, and configure collections. Audit the storefront regularly to catch broken links, incorrect pricing, or out-of-stock issues, resolving or escalating promptly. Support promotional event setup (flash sales, bundles, BOGO offers) with accurate Shopify configuration. eCommerce Project Management Coordinate cross-functional eCommerce campaigns end-to-end — aligning copy, design, dev, and marketing stakeholders. Build and maintain project timelines, keep stakeholders informed of progress, and escalate blockers early. Document processes, maintain SOPs, and identify opportunities to improve team efficiency and campaign quality. QUALIFICATIONS Bachelor’s degree in a relevant field MUST-HAVE: 3+ years of experience with Shopify, Klaviyo, and Notion Professional fluency in English with top-tier written, reading, and speaking skills Outstanding project management, organizational and problem-solving skills, and attention to detail Permanent access to a computer with reliable and high-speed Internet connection Ability to work in US Pacific Time, Monday to Friday (40 hours per week) Previous experience working the overnight/graveyard shift Nice-to-have: • Familiarity with email deliverability best practices and list health management. Experience with basic HTML/CSS for email template edits. Exposure to eCommerce analytics tools (Google Analytics 4, Triple Whale, Northbeam, etc.). Background in DTC (direct-to-consumer) or high-growth eCommerce brands. Experience coordinating with creative agencies or freelance copy/design resources. BENEFITS Competitive pay, always in US dollars Work remotely from the comfort of your home Health & wellness benefit Paid holidays and time off Performance and referral bonuses Global exposure to the world’s best companies