E-Commerce Specialist

Job Title: E-Commerce Specialist Department: Sales Work Set Up: Hybrid Reports To: Sales Manager - Online JOB SUMMARY The eCommerce Specialist – Seller Center Management is responsible for the day-to-day operations and performance optimization of our online stores across third-party marketplaces such as Shopee, Lazada, Amazon, and others. This role plays a critical part in managing product catalogs, promotions, inventory levels, and platform compliance to ensure a seamless customer experience and maximum sales performance. The ideal candidate is highly organized, results-driven, and experienced in managing seller center portals, pricing strategies, and platform-specific marketing tools. KEY RESPONSIBILITIES Manage and update product listings across multiple seller centers, ensuring accuracy in descriptions, pricing, imagery, and categorization. Monitor and respond to seller performance metrics, platform requirements, and compliance guidelines to maintain account health and visibility. Plan and execute in-platform campaigns (Flash Sales, Mega Campaigns, Vouchers, Free Shipping, etc.) in coordination with marketing and sales teams. Collaborate with the warehouse/logistics team to sync stock availability and ensure timely order fulfillment and return processing. Coordinate with platform account managers or channel partners for campaign participation, platform feature adoption, and issue resolution. Continuously benchmark competitor listings, pricing, and promotions to stay competitive in the marketplace. Maintain documentation of all campaign plans, product changes, and platform communications. QUALIFICATION AND REQUIREMENTS Education Bachelor’s degree in Business, Marketing, eCommerce, or a related discipline is a plus Experience 2 to 4 years of proven experience in managing eCommerce operations on major online marketplaces (e.g., Lazada, Shopee, Amazon Seller Central). Deep working knowledge of seller center platforms and tools, including but not limited to Lazada Business Advisor, Shopee Business Insights, and Amazon Seller Central dashboards. Demonstrated experience in digital asset management—ensuring accuracy and quality in product images, descriptions, technical specifications, and categorization. Solid understanding of marketplace merchandising strategies including dynamic pricing, product bundling, promotional mechanics, and seasonal campaign planning. Experience collaborating cross-functionally with teams such as logistics, customer service, and marketing to ensure end-to-end eCommerce performance and platform compliance. SKILLS & COMPETENCIES Technical Skills: Platform Mastery: Proficient in using seller center dashboards and tools such as Lazada Seller Center, Shopee Seller Center, and TikTok Seller Center. Marketplace Operations: Strong knowledge of promotional mechanics, flash sales setup, voucher campaigns, and adherence to platform policies. Digital Asset Management: Skilled in managing and optimizing product images, descriptions, specifications, and categorization to meet platform requirements. Product & Inventory Management: Hands-on experience in managing SKUs, monitoring stock levels, and ensuring listing accuracy across platforms. Campaign Execution: Familiar with campaign calendar planning, cross platform promotion alignment, and in-platform advertising tools. Soft Skills: Detail-Oriented: Maintains accuracy and consistency across listings, pricing, and promotional content. Organizational Skills: Capable of handling multiple platforms, large product catalogs, and tight campaign deadlines with efficiency. Problem-Solving: Proactive in identifying issues with listings, order flows, or platform compliance, and resolving them swiftly to maintain KPIs. Communication: Strong interpersonal skills to collaborate effectively with internal departments and external marketplace representatives. Adaptability: Agile in adjusting to fast-changing platform rules, eCommerce trends, and customer behavior. Time Management: Effectively prioritizes tasks in a high-pressure, campaign-driven environment. WORK ENVIRONMENT Location: Office-based, hybrid, or remote depending on company policy and operational needs. Schedule: Full-time; flexibility required during major campaign periods (e.g., 9.9, 11.11, 12.12). Tools: Seller centers (Lazada, Shopee, TikTok, etc.), spreadsheets, order/inventory management systems, communication tools (e.g., DingTalk, Lark, Viber). Team Interaction: Regular collaboration with marketing, warehouse/logistics, finance, and customer service teams. Culture: Fast-paced, metrics-driven, and focused on continuous optimization and cross functional teamwork. EQUAL OPPORTUNITY STATEMENT Dermorepubliq is an equal opportunity employer and is committed to creating an inclusive environment for all employees.