E-Commerce Store Manager (Remote)

Are you into the fashion, growth oriented and customer obsessed? We are looking for an e-commerce store manager to be responsible for day to day operations for jebwa.com. Company Jebwa is a fast-growing e-commerce startup based in Bellevue, WA. We are a in mission to be the most trusted destination for the best pre-owned fashion deals. Role Jebwa is hiring a eCommerce Store Manager with a successful track record of managing online stores and deliver outstanding revenue growth and customer satisfaction. The role will report to the General Manager: Process orders and communicate with customers about order, delivery and after-sales support Monitor and manage listing inventory and pricing Provide timely customer service with ticket management, online chat and over the phone Handle e-commerce return cases and payment disputes Track, report and improve key e-commerce success metrics Design promotional programs to support existing customers or to acquire new customers Collect, analyze and report customer data through surveys and qualitative methods Collaborate with marketing and engineering teams to implement new eCommerce projects and analyze their effectiveness Research and develop new product lines; build supplier relationship Required Skills Bachelor’s degree in Business, Merchandising, or a Related Field 4+ years of online sales experience on a marketplace or direct-to-consumer online retail Proficient in Microsoft Suite (Excel, Office) and Project Management software (Monday.com, Asana) Excellent oral and written communication skills Strong organizational skills and the ability to multitask Startup minded, positive, hands-on attitude and nimble Ability to successfully work cross functionally with both internal teams and external vendors Natural collaborator. Must be willing to set ego aside in order to deliver for our customers Ability to multi-task in a fast-paced entrepreneurial Self-starter who can complete tasks and manage multiple projects with minimal supervision Nice-to-have's Previous experience in fashion or luxury industry Experience or working knowledge of Shopify Familiarity with HTML and CSS to create and update web pages An appetite for good design and/or experience with design tools ,e.g.Canva, Photoshop etc.