Early Life Specialist

This is a hybrid role with 3 days working from our office based in Dublin city centre and 2 days working from home.

Job Description

What Part Will You Play?

· Responsible for contacting newly boarded customers via phone and email as part of the welcome process.

· Responsible for monitoring customer progress in their first 30 - 90 days, ensuring successful first transactions.

· Identifies common early stage issues and liaises with relevant departments to implement solutions.

· Manages customer relationships and expectations.

· Maintains customer records, in accordance with company policies, to include call notes, scheduled customer interactions, contact information, and other relevant customer information in the CRM.

· Develops knowledge of current product/service portfolio as well as changes and developments within the payments industry.

· Conduct scheduled follow ups and offer support or troubleshooting.

· Additional ad hoc duties when required.

Preferred Qualifications

· Excellent phone manner and communication skills

· Previous experience in a customer facing or account management role is a plus

· Technical skills, ideally with virtual terminals, eCommerce platforms and Point of sale systems

· Experience in a customer facing role within ecommerce, payments or fintech industries

Desired Skills and Capabilities

· Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.

· Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.

· Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues

· Soft Skills - Proficient in Microsoft office, specifically excel. Previous experience with Google Sheets also preferred

· Communication - Effective listener and communicator who is able to establish long lasting customer relationships

Benefits

25 days annual leave

Private health insurance through VHI healthcare

Pension scheme with company contributions up to 7%

Stock purchase options available

Bike to work scheme

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About Us

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises.

Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations:

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EEOC Statement:

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpayments.com.