Ecommerce Data Insights Analyst

Location: Richmond, BC
Job Type: Full-Time

Who We Are:

At London Drugs, we're more than just a retailer. As one of Canada's largest independently owned and operated retailers, we're committed to delivering exceptional customer experiences across both our stores and digital channels. Our teams work collaboratively to solve problems, drive innovation, and create meaningful experiences for millions of customers.

As a 100% Canadian-owned company, we take pride in fostering a supportive, inclusive workplace where employees are empowered to grow their careers and make an impact.

The Opportunity

Are you passionate about turning data into meaningful business insights? Do you enjoy building dashboards, uncovering trends, and helping teams make informed decisions?

As an Ecommerce Data Insights Analyst, you'll play a key role in shaping the future of our digital business by transforming data into actionable insights that drive performance. You'll develop and maintain reporting solutions, build impactful dashboards, automate manual processes, and provide analytical support across Ecommerce and other business teams.

This is an exciting opportunity for a data-driven professional who enjoys combining analytics, reporting, business intelligence, and problem-solving in a fast-paced retail and ecommerce environment.

What You'll Do

Reporting & Dashboard Development

Build, maintain, and enhance reporting solutions that provide visibility into Ecommerce performance
Develop and optimize Power BI dashboards and business intelligence tools
Create reports using platforms such as Power BI, Google Analytics 4 (GA4), Looker Studio, and ecommerce reporting systems
Implement and maintain Google Tag Manager tracking to support accurate measurement and reporting
Ensure stakeholders have access to reliable, timely, and easy-to-understand business insights

Data Analysis & Business Insights

Analyze business performance data and investigate trends, opportunities, and challenges
Translate complex data into actionable recommendations for non-technical audiences
Support decision-making across merchandising, fulfilment, loss prevention, and leadership teams
Identify patterns, opportunities, and operational improvements through data analysis

Automation & Data Integration

Develop automated reporting processes that improve efficiency and reduce manual effort
Write SQL queries to extract and validate data from internal systems
Support data integration initiatives and maintain documentation for automated processes
Continuously identify opportunities to streamline workflows through automation

Data Quality & Reporting Accuracy

Monitor reporting accuracy and proactively investigate discrepancies
Validate data sources and ensure consistent metric definitions
Troubleshoot reporting issues and identify root causes
Maintain trusted reporting standards across the organization

Cross-Functional Collaboration

Partner with teams across the business to provide reporting and analytics support
Serve as a subject matter resource for Ecommerce metrics and reporting practices
Collaborate with Ecommerce, Marketing, Merchandising, IT, Customer Care, Fulfilment, and other stakeholders
Support testing, issue investigation, and ongoing Ecommerce initiatives as part of a collaborative team environment

What You Bring

Experience in Data Analytics, Business Intelligence, Reporting, Ecommerce Analytics, or a related field
Advanced Microsoft Excel skills, including pivot tables, formulas, and data analysis functions
Experience developing dashboards and visualizations using Power BI, Tableau, Looker Studio, or similar tools
Working knowledge of SQL and relational database concepts
Experience with Google Analytics 4 (GA4) and Google Tag Manager
Strong analytical, problem-solving, and critical thinking skills
Excellent attention to detail and commitment to data accuracy
Ability to communicate technical findings clearly to non-technical audiences
Strong organizational skills with the ability to manage multiple priorities
Effective verbal and written communication skills
Experience with workflow automation tools such as Power Automate is considered an asset
Ecommerce, digital commerce, retail, or omnichannel business experience is preferred

Why You'll Love Working Here

We offer advancement opportunities through our promote-from-within policies, and competitive compensation packages. We also offer a comprehensive benefits program including:

Health & Wellness
Comprehensive medical, dental, prescription drug and vision coverage for you and your family
Helping you plan for your future with Company matched RRSPs
Employee Discount Program
Ongoing in-house Training & Education Courses
Postsecondary Entrance Scholarships for you or your children
Free confidential counselling through our Employee Family Assistance Program
Employee Recognition Program

If you're a problem-solver who enjoys transforming data into business insights and building reporting solutions that drive real results, we'd love to hear from you!

Apply now!

We are an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.

London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.

To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.

Flexible work from home options available.

Compensation: $33.18 - $34.89 per hour

London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' 79 stores employ more than 8,000 staff dedicated to providing our customers with a superior shopping experience.

We are committed to making a positive impact on the world and the communities we operate in. From responsible sourcing, packaging take-back and in-store recycling centres, we invest in making our practices more environmentally sound and continue to look for better, greener ways to do business.

We believe our employees are our greatest asset, and we are committed to fostering a vibrant and inclusive workplace where every team member can thrive. Our supportive culture encourages creativity and collaboration, allowing you to make a meaningful impact on our customers' experiences. Together, we celebrate diversity, innovation, and a shared passion for delivering exceptional service, making London Drugs not just a place to work, but a place to grow and succeed.

Ecommerce Data Insights Analyst

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