Email Marketing Account Manager

Account Manager - Email Marketing Agency

Melusine Studio · Remote · Full-time contractor · UK timezone

We are an email marketing agency specialising in eCommerce brands in fashion, beauty, and wellness. We're looking for an experienced, data-driven Account Manager to join our team in a client-facing role with significant ownership and a clear progression toward Senior Account Manager.

About the role

You will oversee the delivery of email campaigns, flows, and SMS programmes for our clients. While you won't be building campaigns yourself, you'll play a key role in ensuring strategic alignment, execution quality, and client satisfaction. The role offers exposure to AI tools, marketing automations, retention strategy, and commercial growth initiatives.

Responsibilities

• Drive the implementation and execution of email marketing strategies across client accounts
• Own project coordination, timelines, and cross-functional communication
• Analyse performance data, identify insights, and contribute to optimisation recommendations
• Prepare and confidently present performance reports and strategic insights to clients
• Act as a primary point of contact for clients, ensuring clarity, trust, and momentum
• Develop strong working knowledge of Klaviyo, automations, and retention best practices

What we're looking for

• Highly organised, proactive, and commercially minded
• Strong communicator with confidence managing client relationships
• Comfortable interpreting data and translating it into clear client-facing insights
• Curious and technically inclined, with an interest in AI and automation
• Detail-oriented, reliable, and comfortable giving and receiving feedback
• Focused on long-term client retention and account growth

Requirements

• Excellent written and spoken English
• Full-time availability (UK timezone)
• 3+ years of hands-on experience in email marketing
• Klaviyo experience required
• Familiarity with agency workflows and tools such as Asana or Slack is a plus
• Ambition to grow into a senior role within a fast-paced agency

What we offer

• Full-time remote contractor role (UK timezone)
• Work with premium fashion, beauty, and wellness brands
• Clear progression path to Senior Account Manager
• Collaborative, international team of ~10 specialists