Employee Assistance Program (EAP) Consultant

Make a Difference in the Workplace, One Conversation at a Time!

Herndon Solutions Group (HSG) is seeking a compassionate and experienced Employee Assistance Program (EAP) Consultant to support the National Institutes of Health (NIH) Occupational Medical Services program in Bethesda, Maryland.

In this role, you'll have the opportunity to make a meaningful impact by helping employees navigate personal challenges, workplace stress, and difficult life situations. From providing confidential counseling and crisis support to partnering with supervisors and delivering workplace wellness training, your expertise will help foster a healthier, more resilient workforce.

This position offers a unique opportunity to support a diverse federal employee population through a combination of onsite and virtual services. You'll be primarily based in Bethesda, Maryland, with periodic travel to other supported locations.

This position is contingent upon contract award, with an anticipated start date of January 1, 2027.

If you're a licensed behavioral health professional who is passionate about supporting others and making a difference in the workplace, we'd love to hear from you!

Join HSG and help us support the people behind the mission!

General Description

The Employee Assistance Program (EAP) Consultant is responsible for providing confidential counseling, clinical assessment, crisis intervention, and workplace consultation services in support of the National Institutes of Health (NIH) Occupational Medical Services program.

The position provides evidence-based, short-term counseling and assistance to eligible NIH employees and other authorized individuals experiencing personal, behavioral health, or workplace-related challenges that may affect work performance or well-being.

The EAP Consultant works collaboratively with the EAP Lead, federal EAP Manager, occupational medical personnel, and other designated NIH stakeholders to ensure timely, professional, and clinically appropriate services in accordance with established procedures and contract requirements.

The EAP Consultant will be primarily based at the NIH Bethesda, Maryland, location and will support a hybrid service delivery model consisting of onsite and virtual EAP services. The position requires periodic travel to NIH-supported locations in Baltimore and Frederick, Maryland, as well as Montana, based on program needs. The Consultant will also provide virtual EAP services to eligible individuals in North Carolina and Arizona

How You Will Fulfill Your Mission

• Provide evidence-based, short-term individual and group counseling for personal, behavioral health, and workplace-related concerns.
• Conduct clinical assessments, triage, crisis intervention, and critical incident stress debriefings.
• Respond to urgent requests for EAP assistance and determine appropriate clinical interventions and referrals.
• Consult with supervisors, managers, and employee relations professionals regarding workplace concerns, employee performance issues, and available EAP resources.
• Provide counseling and case management services addressing workplace conflicts, organizational changes, stress, grief, and other issues affecting employee well-being.
• Identify and coordinate referrals to appropriate community-based behavioral health providers and other support resources.
• Monitor client follow-up and continuity of care as appropriate.
• Support EAP activities associated with the federal Drug-Free Workplace Program in accordance with applicable NIH policies.
• Provide consultation and support during workplace crises and other critical incidents.
• Develop and deliver employee and supervisor training on stress management, workplace communication, conflict resolution, grief, organizational change, and related topics.
• Participate in outreach activities, employee workshops, and orientation presentations to increase awareness of available EAP services.
• Coordinate with NIH occupational medical personnel and federal EAP leadership regarding clinically complex or high-risk situations.
• Maintain accurate, timely, and confidential clinical documentation in accordance with applicable requirements.
• Participate in quality improvement initiatives and adhere to established standard operating procedures and professional practice standards.
• Perform other related duties consistent with the scope of the contract.
• Provide EAP services through a combination of in-person counseling, telephone consultations, and approved virtual platforms to support geographically dispersed NIH employees.
• Travel periodically to designated NIH-supported locations in Baltimore, Frederick, and Montana to provide onsite counseling, training, supervisor consultations, crisis response, and other EAP services as required.
• Provide virtual counseling and consultation services to eligible individuals in North Carolina and Arizona, in accordance with applicable licensure requirements and approved telehealth procedures

Specific Knowledge Requirements/Certifcations

Minimum Qualifications

• Master's degree in social work or counseling.
• Current clinical licensure in the state of practice as a Licensed Certified Social Worker–Clinical (LCSW-C), Licensed Clinical Professional Consultant (LCPC), or comparable license meeting contract requirements.
• Minimum of two years of postgraduate employment providing clinical counseling in a mental health setting, including at least one year of experience in the Employee Assistance Program field.
• Demonstrated experience and skills in clinical triage, short-term counseling, supervisory consultations, crisis management, critical incident stress debriefing, training, outreach activities, and referrals to community resources.
• Strong clinical assessment, communication, interpersonal, and organizational skills.
• Ability to exercise sound clinical judgment and maintain confidentiality when managing sensitive information.
• Ability to collaborate effectively with multidisciplinary teams and organizational stakeholders.

Preferred Qualifications

• Experience providing EAP services within a federal government or similarly complex organizational environment.
• Experience conducting workplace consultations and supporting employee relations matters.
• Familiarity with federal Drug-Free Workplace Program requirements.
• Experience providing virtual counseling and supporting geographically dispersed employee populations.
• Experience developing and delivering workplace behavioral health training and educational programs.

Work Location, Travel, and Working Conditions

• The primary duty station for this position is NIH Bethesda, Maryland, where the employee will be based for most of the workweek.
• The position operates under a hybrid service delivery model, requiring a combination of onsite and virtual EAP services based on program needs and contract requirements.
• Periodic travel to NIH-supported locations in Baltimore and Frederick, Maryland, is required to provide onsite counseling, employee and supervisor consultations, training, and other EAP-related services.
• Additional travel to Montana is required based on program demand and operational needs.
• Virtual counseling and consultation services will be provided to eligible individuals in North Carolina and Arizona. Travel to these locations is not currently required.
• Work is performed primarily in a professional office or clinical counseling environment and may involve interaction with individuals experiencing emotional distress, behavioral health concerns, or workplace crises.
• The position requires the ability to manage sensitive and potentially high-stress situations while maintaining professionalism, sound clinical judgment, and strict confidentiality.
• Duties involve extended periods of sitting, computer use, telephone communication, virtual consultations, and clinical documentation.
• Work schedules and travel requirements may vary based on program needs, scheduled services, and contract requirements.

Benefits

Herndon Solutions Group (HSG) offers a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families. Benefits available to eligible employees include:

• Medical, dental, and vision insurance

• Employee Assistance Program (EAP)

• Short-term and long-term disability insurance

• Life insurance

• 401(k) retirement savings plan with employer contributions

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

• Educational reimbursement opportunities

• Paid time off (PTO) and paid holidays

• Employee wellness programs

Benefits are subject to applicable plan terms, eligibility requirements, and company policies.