Employee Listening & Insights Manager

Human Factor is seeking, on behalf of a leading company in the retail industry, an Employee Listening & Insights Manager.

About the Role

The Employee Listening & Insights Manager will play a key role in shaping and enhancing the employee experience and organizational effectiveness. The role is responsible for leading the employee listening strategy, translating organizational health insights into clear business priorities, and driving a structured approach to action governance.

By leveraging data from Organizational Health Index (OHI), eNPS, pulse surveys and other employee voice mechanisms, the successful candidate will identify key experience gaps, uncover underlying root causes and provide evidence-based recommendations that support meaningful organizational improvements.

The role will design and manage the employee listening architecture, ensure robust data analysis and segmentation, and establish a systematic approach to monitoring improvement actions. Working closely with HR expert teams, HR Business Partners, business leaders and Internal Communications, the position will ensure that every priority experience gap is translated into measurable actions with clear ownership, milestones and KPIs.

Key Responsibilities

• Design, implement and continuously evolve the employee listening architecture, including OHI, eNPS, pulse surveys and other employee voice mechanisms

• Ensure data quality, appropriate segmentation, trend analysis and consistent monitoring of employee listening results

• Analyze engagement drivers, employee experience gaps and underlying root causes, translating findings into evidence-based recommendations

• Translate insights into a prioritized People Experience agenda and develop briefs for targeted interventions

• Establish and manage the OHI/eNPS action governance framework, ensuring clear ownership, milestones, KPIs, risk monitoring and escalation mechanisms

• Develop and maintain the People Experience scorecard and leadership dashboards, providing a consolidated view of organizational health and progress

• Monitor the effectiveness of interventions and recommend adjustments, discontinuation, scaling or redesign based on measurable outcomes

• Facilitate action-planning sessions with HR and business teams, supporting action owners in developing focused and measurable improvement plans

• Partner with the EVP Senior Specialist on employee experience design and with Internal Communications on insight-led communication and employee participation strategies

• Present structured insights, progress updates and recommendations to senior leadership, clearly highlighting business implications and decisions required

• Ensure confidentiality, responsible use of employee data and appropriate handling of employee feedback

Requirements

• Bachelor's degree in Human Resources, Organizational Psychology, Business Administration, Statistics, Social Sciences or a related field. A postgraduate degree will be considered an asset

• At least 5 years of relevant professional experience in Employee Experience, People Analytics, Organizational Development, Employee Engagement or HR Strategy

• Proven experience in employee listening tools, survey analysis and translating insights into actionable plans

• Strong analytical capabilities and hands-on experience with dashboards, KPI frameworks and management reporting

• Experience in cross-functional governance structures and complex transformation programmes.

• Advanced proficiency in Microsoft Excel and PowerPoint. Familiarity with Power BI and employee survey platforms will be considered an advantage

• Proven experience in working with C-level executives and presenting complex insights and recommendations to senior stakeholders

• Excellent facilitation, consulting and stakeholder management skills, with the ability to influence senior leaders

• Strong communication and insight storytelling skills, including executive-level reporting and presentations

• Excellent command of both Greek and English

Key Success Factors

• Establish a reliable and comprehensive employee listening architecture

• Generate meaningful insights that drive clear decisions, priorities and targeted interventions

• Ensure disciplined OHI/eNPS action governance, with clear accountability, milestones and escalation mechanisms

• Drive measurable improvements in organizational health and employee experience

• Develop and maintain a unified People Experience scorecard that provides clear visibility into progress and impact

What Company Offers

• Competitive annual gross salary of €42,000–€53,000

• Annual performance bonus

• Monthly tickets

• Private medical insurance

• Opportunity to join a leading company in the retail industry and contribute to high-impact organizational transformation initiatives

• A collaborative, dynamic and professional working environment with opportunities for continuous learning and career development