Encompass Administrator Manager

Overview Are you passionate about making a real impact in the homebuying journey? Our dynamic team is driven by innovation, collaboration, and a shared commitment to excellence. We offer a comprehensive suite of services—including mortgage, title, escrow, homeowner’s and title insurance—all integrated under one roof to create a seamless, high-quality lending experience for our borrowers. If you're ready to be part of a forward-thinking company that’s shaping the future of the industry, apply to join our outstanding team. Tri Pointe Connect, the mortgage affiliate of Tri Pointe Homes, is looking for an experienced individual to join our talented group in Scottsdale, AZ, as an Encompass Administrator Manager. This position is hybrid working out of the Scottsdale Operations Center. Job Details Position Summary: The Encompass Administrator Manager oversees the administration, configuration, optimization, governance, and ongoing support of the Encompass mortgage loan origination system. This role leads Encompass system strategy and day-to-day administration, partners closely with Mortgage Operations, Production, Compliance, IT, and other business stakeholders, and manages resources responsible for delivering system enhancements, user support, integrations, testing, documentation, and process improvements. The position ensures Encompass effectively supports lending operations, regulatory requirements, data integrity, user experience, and business objectives. Responsibilities: • Lead the team and the administration, configuration, maintenance, and continuous improvement of the Encompass loan origination system.• Manage and guide Encompass administration resources, including prioritizing work, providing technical direction, supporting development, and ensuring timely completion of assigned tasks.• Establish and maintain governance practices for system changes, user access, permissions, security, business rules, workflows, forms, fields, personas, milestones, and notifications.• Partner with Mortgage Operations, Production, Compliance, IT, and other stakeholders to understand business needs and translate requirements into scalable system solutions.• Oversee development, testing, documentation, implementation, and change management for Encompass enhancements, releases, patches, integrations, and process improvements.• Evaluate and support integrations between Encompass, third-party vendor platforms, internal applications, reporting tools, and other mortgage technology solutions.• Troubleshoot complex system issues, lead root-cause analysis, coordinate resolutions, and manage escalations with internal teams and external vendors.• Monitor system performance, data integrity, workflow efficiency, automation opportunities, and user experience to identify and implement improvements.• Ensure configurations, workflows, and system controls support company policies, audit standards, compliance requirements, and applicable mortgage regulations.• Maintain system documentation, configuration records, procedures, training resources, support guides, and change-management records.• Provide advanced technical support, coaching, and guidance to Encompass users and internal support teams.• Lead or participate in cross-functional projects involving new products, process changes, system integrations, vendor implementations, reporting enhancements, and organizational initiatives.• Develop recommendations for system roadmap priorities, resource needs, operational improvements, and technology enhancements.• Stay current on Encompass capabilities, ICE Mortgage Technology updates, mortgage technology trends, and relevant industry requirements.• Lead, mentor, and develop a mortgage technology team to achieve established performance, quality, timely, and accurate problem-solving results. Job Requirements Qualifications: • 8+ years of experience managing, administering, configuring, or supporting Encompass in a mortgage lending environment.• Encompass Administrator Certification (ICE), required.• Experience with Encompass configuration, workflows, business rules, forms, fields, personas, and user administration.• Experience gathering requirements and translating business needs into system solutions. Skills: • Strong understanding of mortgage loan origination processes from application through closing and post-closing.• Experience with Encompass Developer Connect, APIs, webhooks, or other Encompass integrations.• Experience with Encompass SmartClient and/or Encompass Web.• Knowledge of SQL, data analysis, or reporting tools.• Experience with mortgage technology integrations and vendor platforms.• Familiarity with mortgage compliance and regulatory requirements.• Experience with Agile, project management, or formal change-management processes.• Strong analytical and troubleshooting skills.• Ability to communicate effectively with both technical and non-technical stakeholders.• Strong attention to detail and organizational skills.• Proven people management skills.• Acute problem solving/resolution skills.• Ability to manage multiple priorities and projects in a fast-paced environment. Physical Requirements: • May be sedentary for extended periods, up to 4 hours• Visual acuity for detailed computer work• Using fine motor skills for tasks requiring precision such as typing• After hours/weekend, as needed Position is hybrid (not fully remote) and located in Scottsdale, Arizona Want to know what it's like working at Tri Pointe Homes? Click here to see what our employees have to say: Great Place to Work Certified Company Tri Pointe Homes is committed to building a diverse and talented team to help us achieve our goals. Please note that due to operational constraints, we are unable to consider applicants who require visa sponsorship (e.g., H1B, OPT) for this position. This policy applies uniformly to roles where sponsorship cannot be accommodated to ensure consistency and fairness in our hiring process. At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our company’s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes. Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors. Please click here for a description of our personal information collection practices. We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.