Engagement Manager

Description

The Onsite Delivery Engagement Manager is responsible for leading day-to-day onsite service delivery, ensuring technicians perform high-quality work, operate safely, and represent the organization professionally. This role serves as the primary onsite point of contact for the client, drives quick resolution of escalations, reinforces attendance and accountability, and promotes a healthy, safety-focused work culture. The manager is expected to be highly visible, reachable, and proactive in supporting technicians, clients, and internal partners.

Key Responsibilities

Provide visible onsite leadership for day-to-day service delivery, setting clear expectations and ensuring technicians meet standards for quality, productivity, professionalism, and client service.

Lead and verify daily 5 in 15 start-of-shift meetings, ensuring they are consistent, effective, and focused on safety, priorities, operational readiness, and team alignment.

Foster a healthy, accountable work culture by reinforcing professionalism, teamwork, respect, and consistent leadership presence on the floor.

Drive safe work practices by reinforcing compliance with safety procedures, partnering closely with Environmental, Health, and Safety (EHS) teams, and addressing risks and unsafe behaviors promptly.

Ensure tools used onsite are approved, available, and in good working condition, and escalate promptly when replacement, repair, or additional tools are needed.

Check that required personal protective equipment (PPE) is serviceable, properly used, and available, and escalate quickly when PPE needs to be replaced or replenished.

Build and maintain strong in-person relationships with client stakeholders through regular onsite meetings, operational updates, and proactive issue resolution.

Serve as the primary onsite client contact, ensuring a high level of responsiveness, professionalism, and follow-through on service commitments and escalations.

Apply strong technical understanding of data center operations and environments to support technicians, assess issues, and make sound operational decisions onsite.

Conduct regular 1:1 meetings with team members to provide coaching, feedback, development support, and performance follow-up.

Partner with Human Resources on employee relations matters, performance management, policy guidance, and documentation as needed.

Work closely with other teams, including Practice for skills assessment and the TGS helpdesk for issue coordination and operational support.

Assist with onsite orientation and onboarding to ensure new team members understand site expectations, safety requirements, tools, processes, and client standards.

Provide in-person counseling, corrective coaching, and written documentation, including write-ups, when expectations related to performance, conduct, attendance, or safety are not being met.

Handle team conflict promptly and professionally, using sound judgment to de-escalate issues, support resolution, and maintain a respectful and productive workplace.

Resolve ambiguity in fast-moving onsite situations by making timely decisions, clarifying priorities, and communicating clear expectations to technicians and stakeholders.

Identify training needs, coordinate onboarding and ongoing development, and ensure technicians are prepared to perform their roles effectively and safely.

Monitor attendance, schedule adherence, and shift coverage, addressing gaps quickly to maintain service continuity and operational stability.

Review end-of-shift reports, identify concerns, and take timely action to address issues, close gaps, and ensure proper follow-up with the appropriate parties.

Handle onsite escalations quickly and professionally, coordinating with internal teams and the client to drive timely resolution and minimize service disruption.

Maintain strong communication across operations, client stakeholders, EHS teams, Human Resources, and technicians to ensure alignment and execution.

Observe field performance directly and take decisive action when expectations for quality, safety, behavior, attendance, or client service are not being met.

Document key issues, actions, coaching conversations, and follow-up items to ensure accountability and continuous improvement.

Job Type & Location

This is a Permanent position based out of Boydton, VA.

The pay range for this position is $80000.00 - $120000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: Medical, Dental, and Vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life and AD&D for employee and dependents) Short and Long-Term Disability Health Spending Account (HSA) Transportation Benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Permanent position based out of Boydton, VA.

This position is anticipated to close on Nov 13, 2026.

This is a hybrid position in Boydton,VA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.