Enrollment & Support Specialist

About Us Our company is dedicated to providing a top-tier education in mathematics, specifically through the use of Singapore Math, a curriculum recognized globally for its effectiveness. We primarily teach this curriculum to advanced and high-achieving students in a small class setting. Our mission is to elevate our students to reach their highest potential and join the ranks of the top math students in the world! Job Description This is a remote position. Job Title: Enrollment & Support Specialist Company: Singapore Math Classes & Camps (SMCC) Location: Virtual Job Type: Part to Full Time Are you craving an opportunity to work for a company that is committed to your professional, personal, and financial success? If you’re a value driven individual seeking to use your talents fully and give us your very best to help our company grow, then keep reading. If you’re diligent, conscientious, and honest working and you desire to make an impact on the lives of parents and their kids and have tons of fun helping people, then you may be the person we’re looking for. As an Enrollment & Support Specialist at SMCC, you’ll join us on our mission to transform our students into math superheroes on an exciting adventure, fully realizing their highest potential. About Us: We’re a vibrant and growing tutoring company committed to helping students unlock their full potential and achieve academic greatness. With a team of dedicated tutors focused on transforming our students into math & English superheroes, we’re on route to becoming the premiere online educational enrichment solution for parents and their kids. Our programs are designed to make learning math & English fun, engaging, and life transforming for all. Position Overview: We’re seeking an enthusiastic Enrollment & Support Specialist to join our team and help parents make informed decisions about enrolling their children in our math & English tutoring programs and provide ongoing support once they’ve joined. You’ll connect with parents through video conferencing software, share the benefits of our quality math tutoring program, and guide them through the crucial decision of enrolling their children. You’ll support them by ensuring they have all the information they need to see success and handle their requests promptly to guarantee they have an outstanding experience. Key Responsibilities: Note: This is primarily a sales and customer support role with some administrative duties. - Manage the lead nurture sales pipeline via CRM software. - Conduct live video consultation sessions with parents and their kids to help them make an informed decision. - Facilitate the child’s assessment session during consultation calls. - Address parents’ questions about pricing, schedules, tutors, and curricula. - Ensure a smooth enrollment process for parents interested in our programs. - Answer customer support queries via our ticket management system. - Facilitate communication between parents, students, and tutors. - Manage billing and financial data. - Maintain utmost discretion and privacy of sensitive data and information. - Come up with solutions to problems as they arise. Requirements Prerequisites & Qualifications: - Bachelor’s degree in a related field (education, business, sales, customer service) is preferred. - Strong interpersonal skills. - Ideal candidate gets energized from interacting with new people daily. - Excellent spoken and written English communication skills - Enthusiasm for education and a passion for helping students succeed. - Excellent listening skills and the ability to address parent concerns effectively. - Prior experience in sales, educational counseling, or customer service is a plus. - Ability to work independently and as part of a team. - Goal-oriented and results-driven. - Work during US Shift (4am - 12pm PHST / 3pm - 11pm CST). - Strong organizational, task prioritization, and time & energy optimization skills. - Proficiency in Google Workspace, CRM, and AI tools or similar software. - Attention to detail and problem-solving abilities. Benefits Benefits: - Competitive pay rate commensurate with proven skills. - Comprehensive training and ongoing professional development. - Opportunities for career advancement within the company. - A supportive and collaborative work environment. - The chance to make a meaningful impact on parents’ and students’ lives.