Enterprise Sales Development Representative (SDR)

Serve First CX

Location: Milton Keynes / Hybrid
Salary: Up to £35K base (£70K OTE)
Start date: Immediate

About us
Serve First CX is a global customer experience and operational excellence scale-up, backed by £9M in funding, with offices in the UK and US. We help multi-site brands across retail, hospitality, leisure, FM and healthcare raise standards, keep customers and grow revenue.

The role
This isn't volume telesales. You'll open conversations with C-suite leaders at large, multi-site organisations. You'll turn those conversations into qualified discovery calls for our Account Executives.

What you'll do

Plan a strategic approach for each target account and map its senior stakeholders
Run tailored, multi-threaded outreach by phone, LinkedIn and email
Lead with the prospect's business priorities, not our product
Qualify every opportunity on need, budget, decision-makers and timeline before handing it over
Keep HubSpot accurate and feed market insight back to the team

About you

Strategic: you think in accounts, not lists
Inquisitive: you ask the second and third question
Determined: you keep going until you get the meeting
Ambitious: you set high goals and hold yourself to them
Proven B2B SDR/BDR experience, ideally booking meetings at senior or C-suite level
Confident with senior executives, and skilled at qualification (BANT, MEDDPICC or similar)
Experienced with HubSpot or a similar CRM
Experience in retail, hospitality, leisure, FM or healthcare is a plus

Success looks like

8+ qualified discovery calls a month with senior decision-makers
Strong conversion from discovery calls into pipeline
Lasting relationships across our Dream 500 target accounts

Why join us

£70K OTE, with uncapped commission
A clear path to Account Executive within 18 months
Hybrid working (2–3 days a week in the office)
A close-knit, high-growth team with no micromanagement

Ready to take your sales career to the C-suite? We'd love to hear from you.

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