EOI - Senior Program Officer

EXPRESSIONS OF INTEREST

EOI - Senior Program Officer

Grade: Clerk Grade 9/10
Salary range: Base package from $133,348 to $146,945 + superannuation and annual leave loading
Duration: Temporary Full Time/Part Time until December 2028
Location: Sydney McKell Office, Haymarket - Hybrid with an in-office requirement on Tuesday & Friday. This may be subject to change in line with DCS workplace policies.

Applications are encouraged from candidates currently included in a Grade 9/10 talent pool

Support the next big thing in critical communications – national impact

The Senior Program Officer will be the delivery engine across Broadband and Public Safety Mobile Broadband (PSMB), connecting the moving parts and keeping work on track. You'll coordinate stakeholders, manage risks and dependencies, and turn priorities into practical delivery outcomes.

About the team 

This role sits within the Broadband & PSMB team in the NSW Telco Authority.

The Broadband and PSMB team at NSW Telco Authority is helping shape the next generation of communications for emergency services, giving frontline responders access to secure, reliable and resilient mobile broadband capability. Working across state governments, emergency services and industry, the team is turning operational needs into the business case, requirements, procurement and delivery approach that will shape public safety communications across NSW for years to come.

Come and work on something that genuinely matters. PSMB is a rare opportunity to take your government experience and apply it to a nationally significant program, helping build the communications capability our emergency services will rely on when it matters most.

Your responsibilities will include 

• Prepare and coordinate briefing notes, executive correspondence, approvals and other documentation, ensuring the right governance and approval pathways are followed.
• Manage purchasing, procurement and supplier processes, including purchase orders, invoices, expenditure tracking and contract administration.
• Navigate NSW Government systems, processes and governance requirements to keep program activities moving.
• Coordinate program reporting, risks, issues, actions, decisions and milestones, ensuring information is accurate and ready for governance and executive forums.
• Support financial and resource management, including budget tracking, forecasting and reporting.
• Work across the PSMB and Broadband teams, stakeholders and corporate functions to coordinate actions, progress approvals and keep priorities on track.

For more information on the role and its accountabilities, click here to view the role description.

To be successful in this role you will

• Have strong working knowledge of NSW Government systems, processes, governance and approval pathways.
• Have experience preparing briefing notes, executive correspondence, approvals and program documentation.
• Understand government purchasing, procurement, invoicing and contract administration processes.
• Can confidently manage budgets, reporting, risks, issues, actions and competing priorities.
• Are highly organised, proactive and able to work across multiple teams and stakeholders to keep delivery moving.
• Previous experience working on a Tier 1 program within NSW Government will be highly regarded, given the scale, complexity and delivery environment is significantly different to business-as-usual operations.

About NSW Telco Authority 
 
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. 

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.  

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.  

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe. 

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements. 

We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability. 

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector. 

For more information, go to NSW Telco Authority

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Fiona Glover via fiona.glover@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

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A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Wednesday 11 November @ 11:59PM

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

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