ERP Support & Optimization Business Analysts || Work from Home ||

Job Description OutForce is a people-first outsourcing company focused on building high-performing teams and long-term careers. We partner with companies around the world, providing dedicated offshore professionals who work as an extension of our clients’ teams. Unlike traditional outsourcing models, our people are fully embedded into their client’s business, creating meaningful work, stronger collaboration, and long-term career opportunities. We are proud to be: Great Place to Work® Certified HR Asia Best Companies to Work for in Asia 2025 HR Asia Most Caring Company Award 2025 HR Asia Diversity, Equity & Inclusion Award 2025 At OutForce, we invest in our people through career growth opportunities, flexible work environments, supportive leadership, and a culture built on trust, collaboration, and continuous improvement. As a tech-enabled, people-powered company, we are committed to helping our employees grow alongside some of the world’s most exciting businesses. Join OutForce and build your future with one of Asia’s best workplaces. Job Overview: We are seeking a highly skilled and motivated ERP Business Analyst to join our team and play a critical role in optimizing and maintaining our Microsoft D365 Finance & Operations ERP system to enhance business operations. This role requires a deep understanding of ERP systems and processes, coupled with exceptional problem-solving and analytical skills. The successful candidate will be responsible for identifying, analyzing, resolving, and documenting complex system-related problems with system users, ensuring the smooth and efficient functioning of the ERP system. The individual will need to possess strong functional knowledge of Dynamics 365 modules like Finance & Operations (F&O) . Employment type: Full-time Shift: Mid-shift - Night-shift Work setup: Work from Home What we offer: Competitive compensation package aligned with your skills and experience Night differentials pay to help maximize your earnings Comprehensive HMO coverage, including a free dependent on Day 1 Employee referral program with rewarding incentives 20 days of annual leave, giving you flexibility to manage your time Engaging team activities and events to keep work enjoyable Build strong, high-impact connections with key stakeholders across the business Take part in client engagement initiatives to elevate your professional experience. What We’re Looking For: Functional Knowledge: Deep understanding of specific Dynamics 365 modules (e.g., F&O and CE) and their functionalities. Must have experience communicating with end users to gather requirements and business reasoning for translation of expectations to Development team, as well as communicating with end users on progress made. Communication and Interpersonal Skills: Strong communication and collaboration skills to interact effectively with stakeholders at all levels, to include the ability to communicate complex technical concepts to non-technical audiences, and vice versa. Problem-Solving and Analytical Skills: Ability to analyze complex business problems, identify root causes, and propose effective solutions. Must have experience analyzing cross application dependencies - for instance, how requests would affect Dayforce, CE, existing integrations, etc. Industry Knowledge: Understanding of industry-specific business processes and best practices is a plus. Ability to operate independently and set priorities amongst multiple task assignments. Ability to manage multiple tasks, assignments, and projects. Self-motivated and highly engaged. Excellent analytical and problem-solving skills, with the ability to translate business requirements into actionable solutions. Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders, end-users, and technical teams. Ability to manage multiple priorities and work independently in a fast-paced environment. Minimum Qualifications : Bachelor's degree in Computer Science, Information Systems, Finance, or related field. Or equivalent combination of education and work-related experience. Demonstrated advanced proficiency in reading, writing, and speaking English is required to effectively perform the duties of this role. Accounting or financial sector experience also a plus. 3-5 years of experience as a business analyst in supporting, managing, or implementing Microsoft Dynamics 365 Finance & Operations ERP system. Proficiency with the following D365 finance modules/areas preferred: - General Ledger - Accounts Payable/Accounts Receivable - Project Management in Accounting - Tax processing - Intercompany - Project Timesheets Strong proficiency in system configuration, customization, and data management within Microsoft Dynamics 365. Experience with Dynamics 365 ISVs, specifically HSO’s aec360, SKSoft Treasury Automation Suite (TAS), RSAT, and Docentric are a plus. Dynamics 365 Certifications preferred. Knowledge of Microsoft Dynamics 365 CE is a plus. What You’ll Be Working On: Requirements Gathering: Collaborate with stakeholders to gather and document business requirements, ensuring a comprehensive understanding of their needs. Process Analysis: Analyze existing business processes and identify areas for improvement, aligning them with ERP system capabilities. Solution Design: Designing and proposing solutions using Dynamics 365 modules, considering scalability, performance, and best practices. System Configuration: Configure ERP modules to meet business needs and process workflows, ensuring effective implementation of solutions. Troubleshooting Issues: Investigate and resolve system errors, data inconsistencies, and user-reported problems. Review incoming support requests and independently work towards an appropriate and timely resolution. Must be willing to deep dive into system issues while deploying a systematic, disciplined and analytical approach to problem solving. Tenacity, perseverance, and creativity are needed to keep exploring different solutions, even when the first attempts don't succeed. User Support and Training: Provide training and support to end-users, facilitating a smooth transition to new or updated ERP functionalities. Testing/Deployment/Validation: Leads testing efforts, ensuring the quality and functionality of the implemented solution, and managing the deployment process. Conducts User Acceptance Testing (UAT) to validate system changes and ensure they meet specified requirements. Collaboration: Work closely with IT teams, external consultants, and vendors to prioritize and implement system enhancements and upgrades. Customization and Configuration: Configuring and customizing Dynamics 365 to meet specific business requirements, including security, and workflows. Problem Solving: Problem identification and analysis, solution development and implementation, system maintenance and support, and collaboration and communication. Testing Solutions: Participate in testing new configurations, customizations, or updates to ensure they function as intended and do not negatively impact other areas of the system. Ready to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact. Apply today and start shaping your future with a company that invests in your success every step of the way!