Executive Assistant Team Lead

Looking to lead and mentor high-performing remote professionals in a fast-growing agency? At TalentPop App, we are looking for a sharp, proactive Executive Assistant Team Lead to coach and develop our Executive Assistants while driving client account health and operational excellence across our global roster.

Location: Fully remote position open to candidates based in the Philippines, South Africa, and Jamaica.

Application Code: EATL26

(Please include this code when prompted during your application so our hiring team can prioritize your profile.)

What You Will Do

• Lead, coach, and manage an assigned roster of Executive Assistants using the ALIGN-R framework and root-cause analysis (RCA) to drive performance, strategic execution, and client account health.
• Serve as the primary point of escalation for client concerns, advising clients on delegation practices while managing roster health and churn risks.
• Monitor activity rates and billable hours via Hubstaff to ensure payroll accuracy, audit readiness, and accurate client billing.
• Partner directly with HR to handle performance management, accountability actions, and policy compliance documentation.

What We Are Looking For

• At least 2–3 years of direct leadership experience explicitly managing remote Executive Assistants or Executive Virtual Assistants within a BPO, agency, or remote staffing setup.
• Subject matter expertise in Executive Assistant workflows (complex calendar management, inbox zero, executive travel, and async task management) to effectively coach and evaluate team members.
• Proven experience directly interfacing with US-based founders and executives, resolving client escalations, conducting delegation coaching, and managing account retention.
• Demonstrated proficiency auditing activity metrics, managing billable client hours, and verifying time tracking via Hubstaff or equivalent platforms.
• Full availability and readiness to work US graveyard night-shift hours from Day 1.

Tech Requirements

• Personal PC or laptop with at least an Intel i5 processor (or equivalent) and 8GB RAM.
• Reliable internet connection with a minimum 25 Mbps download and upload speed.

Perks & Benefits

• Permanent work-from-home arrangement.
• Comprehensive health and dental coverage.
• Holiday bonuses and performance-based incentives.
• Generous paid time off allocation.
• Clear opportunities for internal growth, leadership development, and upward mobility.

Ready to leverage your leadership skills to support high-performing executive assistants? We would love to evaluate your profile. Click apply today to get started!