Executive Director Business Operations

Description Overview: Founded in 1988 and headquartered in Atlanta, Trimont ( www.trimont.com ) is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit. We do this with a team of 1100+ extraordinary Team Members who serve a global client base from offices in Atlanta, Bengaluru, Dallas, Hyderabad, Kansas City, London, New York and Sydney. We empower our skilled global teams by equipping them with the necessary knowledge and advanced technology, as well as fostering a culture driven by values. This approach helps our teams excel and build meaningful client relationships, while providing the highest quality service and feeling proud of the work they do. Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration. Learn: We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers. Grow: We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors. Thrive: Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what we as team members as an organization, can achieve together. Job Summary: Manage and develop teams of individual contributors and managers in roles with moderate work complexity in Commercial Mortgage Servicing area. Work with Senior management to develop and execute business strategies. The incumbent should have hands on experience, in managing Cash processes, Construction draws, Reserves disbursement and Payoffs. The Leader must ensure procedures and controls are adhered to mitigate risk, Key targets are met, work distribution is effective, talent management, transformation activities and more. Responsibilities: Identify and recommend opportunities for process improvement and risk control development within the operations functional area. Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility across business lines or functional areas Engage stakeholders and internal partners associated within the Operations area Oversee and guide a team of loan servicing professionals, ensuring they meet performance targets and SLAs. Ensure compliance with internal policies and external regulations, ensuring accuracy and timely execution of all loan servicing activities Identify and resolve any exceptions or issues related to loan servicing, ensuring smooth operations. Generate daily, weekly, or monthly reports on Team performance and key metrics, as well as provide data for ad-hoc requests. Collaborate with other departments to optimize the process. Mentor and guide talent development of direct reports and assist in hiring talent Collaborate and influence all levels of professionals. Provide Quality customer service to internal and external customers. Establish performance standards, evaluate performance and train and coach staff. Make day to day supervisory or Tactical decisions related to the process. Providing Timely Feedback to the Team, Coaching and Mentorship. Ensuring Transparent performance evaluation of the Team members. Ensuring Compliance with Trimont Legal, regulatory or business policies. Required Qualifications: University Masters/bachelor's degree in business or related discipline. 10+ Years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training and education. 4+ Years of Leadership experience. Knowledge of all Mortgage and consumer lending, practices and regulations. Sound knowledge of Microsoft Office (Word, Excel and Outlook) skills. Ability to interact with all levels of an organization. Strong verbal and written communication skills are crucial for engaging with candidates and hiring managers. Demonstrated capacity to achieve results in a fast-paced, high-volume, and dynamic setting. Organizational and administrative skills that reflect attention to detail and the ability to prioritize amidst competing demands. Strong work ethic and a sense of urgency. Skilled in managing sensitive information while upholding privacy. Handling workload and special projects efficiently. Ability to work both independently and within a team environment. Trimont is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us. We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications This is Trimont