Federal Collection Specialist

Federal Collection Specialist (Remote - U.S.)

Compensation

• $19.87 per hour in Whiteside County, IL. Wage is based on the federal wage determination for the locale where the candidate resides.

About the Role

We are seeking Federal Collection Specialists with extensive experience to join our remote collections team. This position is designed for skilled debt collection professionals who are confident managing high-volume phone interactions and collecting front-line dollars.

The Federal Collection Specialist is responsible for resolving outstanding government-related debts in strict accordance with client requirements, federal and state regulations, and company policies. Success in this role requires professionalism, attention to detail, and the ability to balance compliance with effective collection strategies.

Key Responsibilities

• Work assigned collection accounts in accordance with established procedures, job aids, and work standards
• Conduct inbound and outbound phone calls with debtors to resolve delinquent accounts
• Negotiate payment arrangements while maintaining full regulatory compliance
• Perform skip-tracing using internet and computer-based research tools
• Contact individuals, organizations, and governmental entities to verify residential and employment information
• Accurately document all calls, account activity, and research findings
• Participate in quality assurance and continuous improvement initiatives

Required Qualifications

• High School Diploma or equivalent
• Prior experience in debt collections, including both phone-based collections and administrative account handling
• Ability to obtain and maintain a Federal Security Clearance
• Strong verbal communication and negotiation skills
• Ability to spend up to 80% of the workday on the telephone
• Ability to multi-task and meet performance and compliance deadlines
• Strong computer skills, including Windows-based systems and internet research
• Ability to read, follow, and adhere to scripts, procedures, and policies

Preferred Experience & Skills

• 1–2+ years of collections and/or skip-tracing experience
• Experience working regulated or government-related accounts
• Proficiency with Excel or similar software (filters, sorting, data review)
• Bilingual or multilingual skills (Spanish a plus)
• Strong work ethic, reliability, and attention to detail

Equal Employment Opportunity

Steel River Systems is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.