Festival Coordinator, Theater Box Offices

POSITION OVERVIEW

The Festival Coordinator, Theater Box Offices supports the planning and implementation of box office operations at theaters across the Festival. The position will assist a large team in facilitating theater box office operations, in addition to directing volunteers and supporting waitlist ticket sales.

Working closely under the direction of the Festival Manager, Theater Box Offices, the Festival Coordinator, Theater Box Offices supports Sundance Institute’s commitment to providing patrons with the best possible experience of the Festival’s many in-person screenings.

This temporary position works full-time (40 hours per week) from Wednesday, December 9, 2026 to Sunday, January 31, 2027 and will be required to work extended hours, including some evenings, weekends, and holidays to meet key deadlines and respond to on-call needs as assigned. This position may be based within a commutable distance to Boulder, CO, Salt Lake City, UT, Los Angeles, CA, or New York, NY, until the department comes together in Boulder, CO in January to support the in-person elements of the Festival.

Top priorities include but are not limited to…

• Updating training manuals, scheduling, and assisting with conducting theater box office trainings.

• Assisting with employee and volunteer scheduling for theater box office and main box office shifts.

• Learning the ticketing software system and ticketing procedures (including online ticketing).

• Inventorying and distributing waitlist tickets, sun vouchers, and other materials at various theaters as assigned.

• Creating and distributing an accurate contact list and quick reference manual to theater box offices.

• Preparing theater box office materials (supplies, etc.) and conducting daily distribution to theaters, as needed.

• Providing rotational and on-call support to the team as directed.

• Supporting with documenting and compiling feedback for employee and volunteer evaluations.

• Inventorying, testing, and distributing tech equipment to theaters.

• Escalating all problems and or concerns pertaining to equipment or employees to the Festival Manager.

• Supporting post-Festival box office clean up, including boxing and labeling all supplies for storage.

• Writing a comprehensive written wrap report as directed.

You have the following direct or transferable skill sets:

• 2 years experience in venue, event operations, or related.

• Valid driver’s license and successful completion of MVR background check.

• Outstanding interpersonal communication skills required to work effectively with a variety of people.

• Excellent organizational skills including the ability to prioritize effectively.

• Ability to transport items up to 50 lbs.

• Legal authorization to work in the United States.

You will be successful in this role if you...

• Problem-solve in real-time with your volunteers and the Festival’s patrons.

• Help patrons enjoy their experience by providing excellent customer support.

• Work well with the team and support your fellow employees.

In addition to an hourly pay of $22.25, this position* is eligible for benefits & perks, highlights include:

• Paid sick leave and Institute holidays

• Employee assistance program

• Employee Wellness Initiatives

• Sundance Film Festival passes and benefits (varies each year)

*Applications open 11/06/2026 and will be accepted for at least one week