Field Service Operations Manager

Power Solutions Group (PSG) is a premier provider of complete lifecycle power solutions. We specialize in engineering, automation, and technical field services for low, medium, and high-voltage electrical infrastructure. From critical testing and commissioning to emergency repairs and routine maintenance, we keep our industrial, commercial, and utility clients safely powered.

We are seeking a dynamic and safety-focused Field Service Operations Manager to lead our field service engineering and technician teams. In this role, you will bridge the gap between high-level project management and hands-on site execution. You will hold full operational accountability for resource scheduling, safety enforcement, technical quality, and exceptional client satisfaction across your designated territory.

Field Operations & Project Execution

• Crew Dispatching & Coordination: Schedule, dispatch, and manage teams of field service technicians, supervisors, and commissioning engineers for daily and long-term project site assignments.
• Lifecycle Delivery: Oversee end-to-end technical field services, managing timelines for projects ranging from routine testing to large utility installations and emergency repairs.
• Resource Optimization: Maintain and optimize the master operational schedule to maximize resource allocation, balance labor capacity, and control project overtime.
• Technical Oversight: Interpret complex engineering drawings, work instructions, and switchgear/substation schematics to guarantee flawless execution in the field.

Technical Quality & Safety Enforcement

• Safety Culture Leadership: Actively champion a zero-harm safety culture, enforcing strict compliance with OSHA, NFPA 70E, and company-specific health and safety policies.
• Compliance & Standards: Ensure all field testing and service procedures adhere to industry-leading technical regulations (e.g., NETA testing standards).
• Asset Readiness: Supervise the upkeep, calibration, and overall safety compliance of critical field tools, PPE, and technical diagnostic equipment.

Client & Cross-Functional Alignment

• Customer Relationships: Serve as a primary point of contact for operational execution, handling client escalations
• smoothly and maintaining excellent service satisfaction.
• Cross-Functional Collaboration: Partner closely with internal project managers, design engineers, production teams, and sales to keep projects running efficiently.
• Sales Support: Assist the quoting and estimation teams by reviewing incoming project specifications to ensure operational feasibility and realistic timelines.

Team Development & Business Management

• Mentorship & Training: Build continuous learning and training pathways to upskill technical field staff, supporting them in gaining advanced electrical certifications.
• Process Improvement: Analyze key performance data and operational metrics to eliminate inefficiencies and drive lean process improvements across field workflows.

• 5+ years of direct experience managing field service operations within critical power infrastructure, transformer/switchgear services, or heavy industrial power distribution.
• Deep operational familiarity with low, medium, and high-voltage power distribution products, electrical protection schemes, or industrial automation setups.
• Proven history of successfully leading, scheduling, and mentoring multi-disciplinary production, engineering, or field testing crews.
• Bachelor’s degree in Electrical Engineering, Industrial Technology, Business Administration, or a closely related technical field is strongly preferred.
• Active or prior supervisory exposure to NETA testing workflows, NFPA 70E compliance, or specialized electrical safety training is highly advantageous.
• Strong crisis-management and problem-solving skills with a calm demeanor under the pressure of tight deadlines or field emergencies.
• Exceptional interpersonal and communication skills paired with high proficiency in field service scheduling systems or corporate ERP/CRM platforms.
• Must possess a valid driver’s license and the willingness to travel regionally to support client installations and multi-day field operations.