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Field Services Coordinator (12 Month Contract)

GeotabSkilled Trades & Field Service
Hiring from
Germany
Work type
Hybrid
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Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Services Coordinator who will orchestrate installation projects and field service operations for our customers in Germany, ensuring Geotab solutions are deployed to the highest technical and customer service standards. This is a hybrid role based in Berlin. If you love technology and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Field Services Coordinator, your key area of responsibility will be coordinating installation projects of all sizes, from single vehicles to large fleet deployments, primarily across Germany. You will need to work closely with installers and field technicians, customers, and internal teams like Sales, Customer Success, Accounting, and Logistics, as well as communicate with third-party installation partners.
To be successful in this role, you will be a highly organized professional with strong technical knowledge and the ability to manage multiple timelines to ensure timely results. In addition, the successful candidate will have strong analytical skills with an ability to identify process improvements, increase efficiency, and ensure compliance with local regulations and safety standards. You will also bring strong customer service skills, a technical and customer-service background, and an interest in using AI tools to work smarter.

How you'll make an impact:

  • Coordinate and schedule field service activities (installations, maintenance, rip and replace) across Germany.

  • Act as the primary point of contact between field technicians, customers, and internal teams.

  • Manage service requests, work orders, and ensure timely completion of field operations.

  • Track and report on service KPIs, SLAs, and field performance metrics.

  • Maintain accurate records in internal systems, including Salesforce and the installer network database.

  • Collaborate with other teams (logistics, sales, training, customer success) to ensure a smooth and successful customer experience.

  • Support coordination of third-party service partners and subcontractors.

  • Review installation reports and installer invoices, and work with Accounting so installers are paid on time and customers are billed correctly.

  • Identify process improvements to increase field service efficiency and customer satisfaction.

  • Escalate technical issues to engineering or product teams as needed.

  • Ensure compliance with local regulations, health & safety standards, and company policies.

What you'll bring to this role:

  • This is a 12-month fixed-term contract position.

  • Fluent German and English (verbal and written) are required, as you will work with customers and installers in Germany. Professional level proficiency in Polish or Dutch is a plus.

  • 1-3 years of experience in field service coordination, logistics, operations, or a related technical coordination role, including managing third-party contractor relationships and troubleshooting technical issues.

  • Experience in telematics, fleet management, automotive, IoT, or a related technology sector is a strong asset.

  • Post-secondary education in a technical, logistics, or business-related field (or equivalent experience)

  • Familiarity with vehicle electrical systems and hardware installation processes.

  • Ability to read and interpret technical documentation and installation guides.

  • Proficiency with Salesforce and Google Workspace (Sheets, Docs, Slides) or similar service management platforms.

  • Comfortable using data and reporting tools to track service performance.

  • Comfortable integrating AI tools into your daily work.

  • Exceptional organizational and time management skills — ability to manage multiple priorities and projects at the same time.

  • Strong communication skills — able to coordinate effectively with diverse, cross-functional, and multicultural teams.

  • Detail-oriented with a proactive, solution-driven mindset.

  • Ability to work autonomously in a fast-paced, hybrid environment.

  • Customer-centric approach with a strong sense of accountability.

  • This position is based in Berlin, Germany, on a hybrid model. You must have the right to work in Germany.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

How we work:

At Geotab, we thrive on a flexible hybrid work model that combines the dynamic energy and connection of in-person collaboration with the independence and flexibility of virtual work. We believe that coming together in person is fundamental to cultivating trust, nurturing a vibrant culture of belonging, and fostering meaningful innovation across our diverse teams. Office visit schedules are tailored thoughtfully based on role requirements. Specific expectations regarding workplace location and on-site attendance for this position will be shared during the hiring process.
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.

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