File Release Officer

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.

The Opportunity

As a File Release Officer, you will play a critical role in ensuring claim information is released accurately, securely and on time to the regulator. Working within a high-volume environment, you will coordinate the end-to-end preparation, quality assurance and certification of claim file releases, ensuring compliance with privacy obligations, regulatory requirements and organisational standards. Your work will directly support external stakeholders in making informed decisions while protecting sensitive information and maintaining the integrity of claim records.

This is a role that combines technical document management expertise with strong stakeholder engagement and problem-solving skills. You will investigate and resolve file release issues, manage competing priorities and liaise with the Regulator review unit and internal stakeholders to facilitate compliant file releases.

About You

You are a highly organised and detail-oriented professional who thrives in a structured, compliance-focused environment. With strong judgement, communication skills and a proactive approach, you balance accuracy, quality and tight deadlines while maintaining strict standards of privacy, confidentiality and regulatory compliance.

• Experience in records management, information release, document management and control or a similar administrative environment.
• Sound understanding of privacy, confidentiality and compliance requirements.
• Proficiency in document management systems, PDF editing tools and digital records.
• Strong attention to detail, with the ability to identify and resolve discrepancies.
• Effective stakeholder engagement and communication skills.
• Proven ability to manage competing priorities and meet deadlines in a high-volume environment.
• Strong critical thinking and problem-solving skills, particularly for complex information release issues.
• Ability to interpret and apply policies, procedures and regulatory requirements accurately and consistently.

Why Join Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values

When you join us, you’ll benefit from:

• A purpose‑driven organisation where your work genuinely makes a positive impact on Queenslanders’ lives
• A collaborative and supportive team environment that values empathy, trust and working together
• Hybrid work arrangements that support flexibility and work–life balance
• Personalised learning and development opportunities to support your growth and career progression
• A holistic health and wellbeing program designed to support you both professionally and personally
• Industry‑competitive salaries
• A generous superannuation scheme, including co‑contribution
• Study assistance to support ongoing education and professional development

You can find out more about what it’s like to work with us by visiting Working at WorkCover Qld.

How do I apply?

If this sounds like you, we’d love to hear from you. Applications close 12pm Monday 9th November 2026.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

Acceptance of applications submitted after advertising closes is at the discretion of the selection panel.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.