Finance Support Officer - DCS Finance and Procurement (SNSW)

Finance Support Officer - DCS Finance and Procurement (SNSW), Ongoing opportunity based in Sydney CBD + hybrid working options available

• Opportunity to work in the DCS Finance and Procurement team supporting Service NSW
• Ongoing full-time role located in Sydney CBD
• Clerk Grade 3/4, Salary $74,118 - $90,386, plus employer’s contribution to superannuation and annual leave loading

About us

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. Customer Service is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the role

Working as part of a larger team, the Finance Support Officer provides financial and administrative support services to ensure financial data captured is of the highest quality. You will be adept at balancing a range of conflicting priorities in a high workload and dynamic environment to ensure efficient and effective service delivery to achieve business outcomes.

Key tasks will include:

• Daily consolidation of cash banking reports from service centres for submission to Armaguard portal
• Provide advice to the Team Leader on matters relating to system balancing and reconciling items that can be resolved by improving procedures, processes and reporting the functionality of systems
• Provide support to the Service Delivery Team in areas of cash deposits, accounting for unders and overs in the service centres, process improvements and resolving banking variances
• Perform, validate and checking banking documentation
• Ensuring the integrity of financial information provided to stakeholders

About you

The successful applicant is a well-respected professional with proven experience in a similar setting. Adept at working in a high-volume environment, you also possess stakeholder management skills and the ability to influence and advise team leaders and stakeholders. Above all, you will be highly organised and thrive on process improvement both within the team and across the department.

If you are an experienced finance team member with these attributes, we want to hear from you.

What we need from you:

To start your journey towards joining our teams, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note - due to the anticipated high volume of applications, candidates who do not submit a resume, cover letter and complete the targeted questions will not be considered. Targeted questions will appear after you click Apply.

A talent pool may be created to fill future ongoing or temporary opportunities.

Salary Grade 3/4, with the base salary for this role starting at $74,118 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Nicole Turner via nicole.turner@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday 19th November at 11:59pm

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process