Financial Credit Supervisor

About Hamilton Beach

Hamilton Beach Brands is a leading designer, marketer, and distributor of innovative household and commercial appliances trusted by consumers around the world. Founded in 1910 and headquartered in Glen Allen, Virginia, we develop and market a broad portfolio of products under well-known brands including Hamilton Beach®, Weston®, Lotus®, and Hamilton Beach Professional®.

For more than a century, our products have helped simplify everyday life – from preparing meals and beverages at home to supporting foodservice professionals in restaurants, hotels, and commercial kitchens.

Our culture is guided by a shared set of values that shape how we work and make decisions every day: Customer Obsession, People, Good Thinking, Ethics, Passion for Quality, Embrace Change, Teamwork, and commitment to Our Environment and Community. At Hamilton Beach Brands, we look for people who are collaborative, curious, and motivated to make meaningful impact.

About the Role

We are seeking an experienced Financial Credit Supervisor to lead a team of credit representatives, strengthen credit and collections processes, and support accurate financial reporting. This role combines hands-on account management with team leadership, accounting responsibilities, and process improvement. This position will help improve cash collections, reduce customer deductions, manage credit risk, and guide the team through a new enterprise resource planning (ERP) system implementation.

This is a full-time, hybrid position based at our corporate headquarters in Glen Allen, Virginia.

Salary Range: $76,790.00 - $93,245.00 Annually

What You’ll Do:

• Lead, coach, and develop a team of credit representatives responsible for portfolio management, deductions, and credit reviews.
• Drive system optimization, process improvements, and best practices across credit and collections operations.
• Oversee major customer accounts to support timely collections, resolve deductions, reduce penalties, and improve accounts receivable aging.
• Manage a smaller customer portfolio, including establishing credit limits, collecting past-due balances, reconciling customer statements, and resolving deductions.
• Create and monitor action plans and performance measures that support the company’s financial goals.
• Review credit risk and make informed decisions regarding credit limits, order releases, deductions, and account exposure within established authority levels.
• Complete accounting and month-end close activities, including calculating the bad debt reserve, reviewing aging, reconciling the accounts receivable subledger to the general ledger, and preparing reserve account reconciliations.
• Ensure internal controls are completed on time, properly documented, and aligned with company requirements.
• Communicate performance updates and potential risks to senior leadership.
• Partner with Accounting, Sales, Customer Operations, Logistics, Distribution, Internal Audit, Information Technology, banking partners, auditors, and customers.
• Support special projects related to the ERP implementation, electronic transactions, audits, compliance, and operational improvements.

What We’re Looking For:

• Bachelor’s degree in Accounting or Finance, or equivalent professional experience.
• 3+ years of credit management experience.
• Strong accounting and accounts receivable knowledge, including general ledger reconciliations and bad debt reserve analysis.
• Experience managing collections and resolving deductions for distributor and retail customer accounts.
• Ability to analyze business financial statements and financial ratios, evaluate creditworthiness, and manage risk through tools such as secured lending and credit insurance.
• General knowledge of credit and collection laws, credit documentation, settlement agreements, bankruptcy matters, and preference actions.
• Advanced proficiency in Microsoft Office and the ability to use Microsoft 365 tools effectively.
• Strong communication, negotiation, and problem-solving skills, with the ability to resolve sensitive customer issues while preserving working relationships.
• A practical approach to change, strong attention to detail, and the ability to manage competing priorities while learning new systems.

Preferred Qualifications

• CPA, CBA, CCE, CICP, MBA, or other relevant credentials.
• Knowledge of EDI and electronic payment transactions.

What We Offer

Hamilton Beach Brands offers a competitive compensation and benefits package designed to support your well-being and long-term success.

Other offerings include:

• Hybrid work schedule
• Comprehensive medical, dental, and vision coverage
• Company HSA contributions
• 401(k) plan with immediate vesting
• Profit sharing program
• Paid vacation, holidays, and a paid charitable day
• Summer hours to support work-life balance
• Employee discounts on Hamilton Beach products

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.E-Verify.gov.