Supervisor, Credit/Accounts Receivable

Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Supervisor, Credit/Accounts Receivable

Department: Finance

Work Location: El Paso, TX, Hybrid (work 3 days onsite)

Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

What you will be doing:

Lead the Accounts Receivable and Credit Risk team responsible for collections, claims and deductions, cash application, credit risk monitoring, and receivables reporting across the Beauty, Housewares, and Health & Home operating units in the United States, Canada, and Latin America. The Supervisor is accountable for accurate and timely execution, improved cash flow and aging performance, reduced credit and bad debt exposure, effective issue resolution, and clear reporting to senior management.

The Supervisor reports directly to the Accounts Receivable Manager and partners closely with Sales, Customer Service, Finance, and Supply Chain to resolve customer issues, reduce credit and receivables risk, improve cash flow, and strengthen end-to-end Order-to-Cash processes. Success in this role requires people's leadership, financial acumen, operational discipline, sound judgment, and strong customer relationship management.

The Supervisor will exercise judgment within established approval limits, escalate material customer or portfolio risks promptly, and coordinate cross-functional decisions on credit holds, disputed balances, collection priorities, and risk mitigation actions.

Team Leadership & Development

• Lead, coach, and develop a high-performing Accounts Receivable and Credit Risk team.
• Establish performance expectations, monitor results, and provide ongoing feedback and development opportunities.
• Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
• Support workforce planning, succession planning, training, and employee engagement initiatives.
• Review and approve system submissions of Credit and Debit transactions within approval thresholds.

Accounts Receivable Management

• Develop and execute risk-based collection strategies that prioritize material exposures, accelerate cash conversion, reduce past-due and aging balances, and support departmental objectives while maintaining constructive customer relationships.

• Monitor customer account portfolios and ensure timely follow-up on past-due receivables.
• Oversee account reconciliation activities and resolution of unapplied cash, payment discrepancies, and account disputes.
• Ensure accurate customer account maintenance and compliance with established AR processes and controls.

Credit Risk Management

• Evaluate customer creditworthiness using financial statements, payment behavior, trade references, external credit data, and current exposure, and document timely, supportable recommendations consistent with company policy and approval authority.

• Make recommendations regarding credit limits, account holds, and risk mitigation strategies.
• Monitor customer credit exposure and proactively identify potential collection or bad debt risks.

Claims, Deductions & Dispute Resolution

• Oversee customer deductions, chargebacks, and dispute management activities.
• Ensure timely investigation and resolution of customer claims while maintaining accurate financial records.
• Partner with internal stakeholders to identify root causes and implement corrective actions that reduce recurring deductions and disputes.

Performance & Analytics

• Analyze and report key performance indicators to monitor workflow and operation effectiveness.
• Monitor Days Sales Outstand (DSO) and Aging Performance.
• Track past due balances and collection effectiveness.
• Measure Deduction Resolution Metrics
• Assess credit exposure and bad debt risk.
• Prepare and present performance updates to management and business leaders.
• Maintain effective internal controls, approval documentation, and standard operating procedures across Accounts Receivable and Credit Risk activities.
• Support audit requests, ensure policy compliance, and remediate control or process gaps in a timely manner.

Skills needed to be successful in this role:

• Demonstrated experience setting clear expectations, coaching employees, addressing performance gaps, building capability, and sustaining accountability in a team environment.
• Strong verbal, written, and interpersonal communication skills with the ability to effectively interact with customers, executive leadership, and cross-functional business partners.
• Advanced Microsoft Excel skills, including pivot tables, formulas, large-data-set analysis, trend analysis, and management reporting; proficiency with other Microsoft 365 applications is also expected.
• Strong understanding of Accounts Receivable, Credit Management, Collections, Cash Application, Deduction Management, and Order-to-Cash processes.
• Demonstrated ability to analyze financial and operational data to identify risks, opportunities, and performance improvement initiatives.
• Strong financial acumen and understanding of cash flow management, and credit risk principles.
• Excellent problem-solving, decision-making, and conflict-resolution skills.
• Ability to prioritize multiple responsibilities and meet deadlines within a fast-paced environment.
• Proven ability to drive process improvement, operational efficiency, and change management initiatives.
• Strong customer relationship management and cross-functional collaboration skills.

Minimum Qualifications:

• Bachelor’s degree in accounting, finance, business administration, or a related field, or an equivalent combination of education and directly relevant experience.
• 5+ years of leadership experience managing teams within Accounts Receivable, Credit, Collections, Shared Services, or Finance functions.
• Progressive experience in Accounts Receivable, Credit Risk, Collections, Trade Management, Cash Application, Deduction Management, or broader Order-to-Cash operations, including responsibility for complex customer portfolios and cross-functional issue resolution.
• Experience evaluating customer creditworthiness through financial statement analysis, payment history reviews, and credit risk assessments.
• Experience managing customer deductions, disputes, chargebacks, claims, and collections of activities.
• Experience using Oracle ERP, Oracle Trade Management, or a comparable enterprise financial system; the ability to learn new systems and translate system data into actionable operational insights is required.
• Experience analyzing large financial data sets and producing accurate, decision-ready performance reporting.
• Demonstrated success improving collections performance, reducing aging balances, and minimizing bad debt exposure.
• Authorized to work in the United States on a full-time basis.

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

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For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace where all employees can thrive. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

We will provide individuals with disabilities with reasonable accommodations to participate in the job application process. To request an accommodation, please contact Human Resources at (915) 225-8000.

Founded in 1968, Helen of Troy is a leading global consumer products company with operations across North America, South America, Europe, and Asia. Our portfolio includes trusted brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank among the top brands in their consumer goods categories.

We grow and strengthen our brands through innovation, operational excellence, and a collaborative culture focused on delivering exceptional products and experiences for consumers worldwide.

The above statements are intended to describe the general nature and level of work performed and are not intended to be an exhaustive list of responsibilities.

Management reserves the right to modify the duties and responsibilities of the position at any time.

About Us

​Why Join Helen of Troy?

We are proudly powered by our exceptional people, who feel and act like passionate owners. Every day, their experience and skills build superb businesses and create best-in-class capabilities in every corner of our company.

We cultivate careers and celebrate our shared success as we create long-term sustainable value together.​

With over 50 years of experience, we are just getting started. We elevate lives. We soar together. We are Helen of Troy.

#WeAreHelenofTroy #Elevating Lives #SoaringTogether