Fraud Prevention Officer

Nexpay is one of the fastest-growing fintech companies in the Baltics providing banking services for digital businesses. Since 2017 we have transacted more than €10+bn.

With offices in Vilnius and Riga, the team is rapidly growing and we are looking for a Fraud Prevention Officer to join our Team in Vilnius. Working here, you will be part of a dynamic mix of people with different backgrounds, skills, experiences, and passionate minds. 🚀

We are currently looking for an FPO to join our 2nd Line Compliance team.

As a Fraud Prevention Officer, in this role you will:

• Oversee and support the Underwriting team: set priorities, distribute workload, coach underwriters, review their work and support hiring and onboarding of new team members

• Develop, implement and maintain fraud prevention and merchant underwriting policies, procedures, risk appetite criteria, SLAs and internal control measures, aligned with business growth and regulatory requirements

• Conduct fraud risk assessments at least annually and update fraud scenarios, risk profiles and monitoring rules

• Analyse potential and confirmed fraud cases, identify trends and initiate preventive measures

• Ensure fraud prevention and underwriting activities comply with card scheme rules (Visa, Mastercard), PCI DSS, PSD3 and AML/KYC requirements

• Prepare regular reports for the Board on fraud risk levels and the effectiveness of control measures

• Act as the escalation point for internal teams on fraud and underwriting matters

• Participate in the investigation of customer complaints related to suspected fraud together with the Customer Support team

• Contribute to customer awareness and education on fraud prevention topics

• Use Gemini, Claude or a similar AI tool in routine daily tasks to enhance efficiency and productivity.

What we are looking for:

• 3+ years of experience in fraud prevention, merchant acquiring underwriting, merchant risk or KYB at a payment institution, EMI, bank or fintech, including at least 1–2 years leading a team or acting as a lead/senior specialist

• Deep knowledge of card schemes (e.g., Visa, Mastercard), their risk and monitoring programmes, alternative payment methods and higher-risk merchant categories

• Solid understanding of payment fraud typologies (APP fraud, account takeover, card fraud, social engineering, mule activity)

• Solid understanding of regulatory standards such as PCI DSS, PSD3 (including SCA and fraud reporting obligations) and AML/KYC, and of risk and compliance in regulated environments

• Proficiency in Excel, Google Sheets and AML/onboarding software

• Detail oriented

• Able to work independently, show initiative and challenge the business when needed

• Excellent written and verbal communication skills in English.

We offer:

• Gross salary starting from EUR 4000 per month based on qualifications and experience

• Private health insurance

• Hybrid work model

• Opportunity for personal & professional growth while creating a globally relevant company in the fintech market

• More days off: 2 sick-days, 2 wellness days paid by company and 1 volunteer day paid by the company

• Training budget for up to 2000 Eur

• Excellent office environment

• Free delicious snacks & coffee in the office.

Only selected candidates will be contacted by our HR team.

If you would like to see more about Nexpay office life & culture – we invite you to check our LinkedIn page: www.linkedin.com/company/paynexpay/

All other career opportunities can be found here: https://paynexpay.com/careers. If you did not find a suitable position among current job openings, please send your resume to join@paynexpay.com for future opportunities at Nexpay.

Important information: by submitting your CV and other personal data, you consent that Nexpay, UAB (304708124, Žalgirio g.114, Vilnius), would process your personal data in regards to the recruitment process. You can revoke your consent by contacting join@paynexpay.com