French-Speaking KYB Operations Analyst

French-Speaking KYB Operations Analyst

Location: Bucharest, Romania

Work Model: Hybrid (2 days remote per week)

Employment Type: Permanent, full-time

About the Role

We are partnering with a company seeking a detail-oriented French-Speaking KYB Operations Analyst to join its team in Bucharest, Romania.

In this role, you will support the verification and onboarding of business clients, ensuring that corporate documentation meets established requirements. You will review pending and rejected KYB (Know Your Business) cases, assist clients with documentation issues, investigate recurring problems, and help improve the overall verification process.

Working closely with the Product, Technology, Compliance, and Customer Care teams, you will contribute to more efficient onboarding procedures, clearer documentation, and a smoother experience for B2B customers.

Key Responsibilities

KYB Verification and Case Management

• Review and process business verification cases requiring manual checks through Sumsub or similar platforms.
• Examine corporate documents for validity, consistency, completeness, and apparent authenticity.
• Approve or reject documents in line with internal policies and procedures.
• Investigate blocked, incomplete, or rejected cases and identify the reasons behind verification issues.
• Respond to customer enquiries regarding rejected documents and additional information requirements.
• Guide B2B clients through the process of submitting or correcting their documentation.
• Review documents received through customer support tickets in accordance with internal protocols.
• Monitor cases through to resolution, ensuring accurate follow-up and timely processing.

Process Improvement and Analysis

• Identify recurring challenges affecting customers and internal teams throughout the KYB journey.
• Investigate operational bottlenecks, system anomalies, and verification issues.
• Gather and validate feedback relating to Sumsub and the business onboarding process.
• Support root-cause analysis and recommend practical solutions to improve efficiency.
• Contribute to the development and implementation of improved workflows and procedures.

Cross-Functional Collaboration and Documentation

• Work closely with Product, Technology, Compliance, and Customer Care teams to resolve issues and improve operations.
• Ensure effective communication between teams involved in business verification.
• Update customer-facing KYB guidance and internal documentation.
• Help develop and maintain operational procedures, checklists, and internal guides.
• Improve customer support templates to ensure clear, consistent communication.
• Share recurring issues, process updates, and best practices with relevant stakeholders.
  

Requirements

• Previous experience in B2B customer support, KYB/KYC operations, compliance operations, or corporate client onboarding.
• Excellent written and spoken French, ideally at native or near-native proficiency.
• Professional working proficiency in English.
• Experience with Sumsub or similar identity and business verification platforms is a strong advantage.
• Familiarity with Zendesk, Jira, Confluence, or similar digital tools.
• Strong attention to detail and the ability to identify inconsistencies in corporate documentation.
• Excellent analytical and problem-solving skills, particularly when handling complex or blocked cases.
• Strong written and verbal communication skills, with the ability to explain verification decisions and documentation requirements clearly to clients.
• A proactive, organised, and independent approach to work.
• Comfortable collaborating with multiple teams and contributing to continuous process improvement.
  

Benefits

• Permanent employment contract.
• Hybrid working model, with 2 days of remote work per week.
• Daily meal vouchers.
• Private health insurance.
• A challenging and collaborative working environment.
• Employee events and team activities.
• Additional employee benefits.