French speaking service desk analyst

Are you someone who knows their way around a computer? Are you fluent in French? Do you have a good command of English? Do you enjoy helping people around you?

If your answer is yes, please read on! Your employer is one of the world's leading IT professional services companies, transforming clients' business, operating, and technology models for the digital era. Due to the continuous expansion of their teams, the company offers an exciting new position:

French Speaking Service Desk Agent

Your responsibilities:

• Use your French language knowledge to talk to customers via email, chat and telephone while providing comprehensive guidance and information on IT-related issues
• Ensuring all customer contact with the Service Desk is precisely recorded throughout the lifecycle of tickets
• Ensuring that tickets are managed and prioritized in an orderly manner
• Having a proactive approach to service improvement
• Provide quality information
• Delegation of problems that cannot be resolved on the 1st level to the more competent Level 2 and Level 3 teams

Ideal candidate:

• Confident communication in French
• 0,5 year of experience in Technical Customer Service/support or IT helpdesk-related role
• Upper-intermediate English language skills
• Excellent soft skills and a customer-focused mindset
• Being interested in IT and technical gadgets
• Looking for an international working environment
• EU work permit is a must, visa sponsorship is not provided

What the company offers:

• Competitive salary and cafeteria package including private healthcare and private pension contribution.
• Full-scope training courses from your first day
• Internal career path
• Free gym pass and employee events
• Possibility for hybrid working setup with 3 days home-office

Location:

• Budapest