Front Office Manager / Customer Service Manager / Operations Supervisor

Role Description This part-time hybrid role, based in Abu Dhabi Emirate, United Arab Emirates, involves managing front office operations, coordinating customer service, and supervising day-to-day administrative workflows, with some work-from-home flexibility. The Front Office Manager / Customer Service Manager / Operations Supervisor will oversee reception activities, visitor handling, meeting room schedules, and office resources to ensure a professional and efficient workplace. The role includes leading customer-facing communication, resolving inquiries and issues, maintaining high customer satisfaction standards, and documenting service interactions. The individual will collaborate with internal teams to streamline processes, monitor operational metrics, and implement improvements to front office and customer service procedures. Additional responsibilities may include supporting basic HR and operations documentation, preparing reports, and contributing to a positive, service-oriented environment.

Qualifications

• Candidates should possess strong Office Administration and Front Office skills to manage reception, scheduling, documentation, and daily office coordination.
• Candidates should possess solid Customer Service and Customer Satisfaction skills to handle inquiries, resolve issues, and maintain positive relationships with clients and visitors.
• Candidates should possess excellent Communication skills, including clear verbal and written communication in English and professional telephone and email etiquette.
• Relevant experience in front office management, customer service supervision, or operations coordination, preferably in a technology or services environment.
• Ability to work in a hybrid setup, manage time effectively, and prioritize tasks with minimal supervision.
• Strong organizational skills, attention to detail, and proficiency with common office software and collaboration tools.
• Diploma or degree in Business Administration, Management, or a related field is beneficial; equivalent practical experience is also valued.