Director of Custome Service

Role Description The Director of Customer Service is a part-time, remote role responsible for overseeing customer service operations and ensuring high levels of customer satisfaction. This role includes developing and implementing customer service policies, monitoring service metrics, and resolving escalated customer issues in a timely and professional manner. The Director will lead and coach the customer service team, design training programs, and coordinate with other departments to improve processes and communication. Additional responsibilities include managing customer service budgets, analyzing performance data, and recommending strategies to enhance service quality and efficiency while aligning with the company’s focus on wellbeing and sustainability.

Qualifications

• Candidates should possess strong Customer Service and Customer Satisfaction skills, with experience handling complex inquiries and escalations.
• Candidates should possess Team Leadership and Training skills, including mentoring staff and developing effective training programs.
• Candidates should possess Budgeting skills, with the ability to plan, track, and optimize customer service resources.
• Strong communication, problem-solving, and conflict resolution abilities, with a customer-focused mindset.
• Experience in a leadership or director-level customer service role, preferably in a service-focused or industrial environment.
• Ability to work effectively in a remote, part-time capacity, managing priorities and collaborating across teams.
• Familiarity with customer service software, performance metrics, and continuous improvement methodologies.
• Relevant education in Business, Management, Communications, or a related field is beneficial.