Front Office Support (f/m/d)

Location: Singapore | Workload: 60% - 70%

Join our APAC Front Office team in Singapore and become the trusted link between our trading desk, IT and European support teams. We value reliability, clear communication and a collaborative spirit.

What you will do:

• Coordinate hardware, software and workplace support requests, following up with IT on access, configuration and troubleshooting

• Submit, monitor and follow up Help Desk requests with HQ IT, Group IT and European support teams, including handovers across time zones

• Maintain onboarding checklists for exchanges and counterparties, track outstanding items and coordinate account setup and permissions

• Maintain records of users, data access, licences, entitlements and renewals, liaising with internal teams and vendors

• Update cost trackers for Front Office support, data, software and vendors, and assist with invoice follow-up and budget tracking

• Prepare routine operational and cost reports, maintain trackers and support minor process updates, including coordination with Origination

What you bring & who you are:

• University degree in business, finance, economics, information systems or a related field

• At least 7 years of experience in front-office support, trading operations, business operations or IT-service coordination within financial services, commodities or a similar regulated environment

• Hands-on experience with user access administration, software and data licences, service-provider coordination and Help Desk processes

• Advanced Excel skills, with experience in cost tracking, reconciliations and maintaining detailed operational records

• A structured, detail-oriented way of working within documented processes and internal controls; experience in compliance documentation is a plus

• Ideally, experience coordinating across multiple countries, time zones and stakeholders, and working knowledge of financial markets or commodity trading

• Fluent in English; German is a plus

You're comfortable managing several requests at once, flexible with working hours including early mornings and occasional evenings, and communicate clearly in English. A professional level of another European language is a plus. Even if you don't meet every point above, we look forward to your application.

About the team:Our APAC Front Office team bridges trading, IT and European support across time zones. We work closely together, value diverse perspectives, and support each other to keep operations running smoothly every day.

At Axpo Group, we are dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.