Intake Specialist / Customer Support Specialist / Client Relations Assistant

Role Description This full-time hybrid role, based in Singapore with some work-from-home flexibility, combines responsibilities of an Intake Specialist, Customer Support Specialist, and Client Relations Assistant. The role involves handling initial client intake, collecting and verifying client information, and accurately documenting details in internal systems. The position includes responding to inquiries via phone, email, and online channels, resolving routine issues, and escalating complex matters when necessary. The role requires coordinating with internal teams, supporting insurance-related processes, and ensuring clients understand procedures, requirements, and next steps. The specialist will maintain clear, professional communication, follow established workflows and compliance guidelines, and contribute to continuous improvement of client service processes.
Qualifications

• Candidates should possess strong Communication and Interpersonal Skills to engage with clients and colleagues in a clear, empathetic, and professional manner.
• Candidates should possess Client Intake and Customer Service skills to manage inquiries, gather accurate information, and provide consistent, client-centered support.
• Candidates should possess Insurance-related understanding and the ability to learn policy, claims, or coverage processes relevant to the organization.
• Candidates should possess organizational and time management skills to handle multiple cases, prioritize tasks, and meet service-level expectations.
• Candidates should possess proficiency with office software, CRM or case management systems, and the ability to quickly learn new digital tools.
• Candidates should possess a high level of attention to detail, problem-solving abilities, and a commitment to confidentiality and ethical standards.
• Candidates should possess relevant experience in client-facing, administrative, or support roles; prior work in healthcare, insurance, or professional services is an advantage.
• Candidates should possess at least a diploma or degree in a related field, or equivalent practical experience.