Customer Service

EVA Equity Partners acquires and operates enterprise software companies, accelerating profitable growth through a proprietary operating model refined over 40+ acquisitions and two decades of operational experience, now powered by EVA OS, our patented agentic AI platform. We're committed to innovation, customer success, and building world-class products that drive real business results.

Role Overview

We're seeking a Functional Analyst to join our Delivery Services team. This individual will play an active, hands-on role across all aspects of implementation for new clients and provide ongoing support for existing clients. Reporting to the Professional Services Program Director, the Functional Analyst works closely with clients, other Delivery Services team members, account management, and subject matter experts to ensure our solution meets each client's product utilization expectations. Knowledge of financial aid for higher education is highly desired; knowledge of Regent products is preferred.

What You Will Do

Lead client sessions, including demo and discovery, weekly working sessions, system training, and supporting clients' validation activities. Proactively communicate and collaborate with clients to analyze information needs and functional requirements. Document client requirements using document analysis, requirements working sessions, business process descriptions, use case scenarios, and task and workflow analysis. Configure the software according to clients' future-state processes and assess that it is operating as expected and functioning per requirements. Perform problem analysis by reviewing error codes and unexpected test results so that corrective, timely action can be taken. Engage on multiple implementations and initiatives simultaneously, balancing priorities and timelines across accounts. Serve as the conduit between the financial aid community, internal and external clients, and the software development team.

Why Join EVA?

We offer high ownership, flexibility, and impact in a fast-moving environment; the opportunity to work across multiple products, industries, and technologies; growth pathways across engineering, product, operations, and leadership; and a competitive salary with a flexible remote work environment.

Required Skills

What You Bring

Bachelor's degree in business, information technology, or another related discipline. Five years of experience working in financial aid or financial aid systems management. Strong analytical skills, including the ability to interpret client business needs and translate them into application configuration and business requirements. Experience with system configuration and data conversion with primary external applications and solutions. Experience working with clients in a collaborative development environment on implementation projects for complex business systems. Excellent verbal and written communication skills, with the ability to interact professionally with executives, managers, developers, and other subject matter experts. Skilled in diagnosing system-related problems with strong troubleshooting capabilities. Strong work ethic and team-player attitude, with a deep commitment to client satisfaction. Proficiency in Word, Excel, PowerPoint, Project, SharePoint, Jira, and Confluence.

Nice to Have

Knowledge of Regent products or other higher-education financial aid platforms. Experience as a business analyst or functional analyst within a professional services or delivery team. Prior experience working in a financial aid office at a higher education institution. Background working with global remote teams. Exposure to high-growth or transformation environments.